Sales Customer Service Representative

We are a leading construction company specializing residential, commercial, industrial projects since 2014. With a commitment to excellence and a strong reputation for quality, we strive to deliver exceptional service and superior construction solutions to our clients. Crown Building Supplies offer a supportive and move-forward work environment where your skills are honed, and your contributions are valued.

Job Details:

We are seeking a motivated and experienced Sales Customer Service Representative to join our dynamic team. In this role, you will be the primary point of contact for our clients mainly contractors, homeowners, providing excellent customer service and driving sales growth and have better understanding of our products.

Main Responsibilities but not limited to:

· Serve as the first point of contact for customer inquiries via phone, emails and provide exemplary service for walk-in Customers.

· Understand customer needs and recommend suitable products or services based on their requirements.

· Manage incoming sales inquiries and coordinate with the sales team to ensure timely and accurate responses.

· Prepare and follow up on sales quotations and proposals.

· Process orders and maintain accurate records of transactions.

· Gather feedback on customers about our service and support and relay the information to the appropriate team.





· Stay up to date with product knowledge and industry trends to effectively answer customer questions.

· Stay up to date on the industry trends, markets, and competitors.

· Expand knowledge by participating in training sessions and vendors programs.

· Accurately enter and process customer orders into the system

· Verify order details, pricing, and product availability.

· Perform administrative tasks as requested.

· Generate and process invoices accurately.

· Process credits and refunds in accordance with company policies and procedures.

Requirements:

- Proven experience in sales or customer service in the construction industry.
- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to multitask and prioritize.
- Proficiency in MS Office, Outlook and NetSuite is preferred.
- Familiarity with construction materials and methods is preferred.
- Fluent Punjabi and English speaker.
- Competitive salary based on experience.
- Health, dental, and vision insurance.
- Paid vacation and holidays.
- Opportunities for advancement and professional development.

How to Apply: If you are interested in joining our team, please submit your resume to [email protected] and cover letter - stating the word "duck" in the subject line. We look forward to hearing from you!

Job Type: Full-time

Pay: $18.00-$20.00 per hour

Perks

- Dental care
- Extended health care

Work Location: In person

📌 Customer Service Representative (Calgary)
🏢 Crown Building Supplies
📍 Calgary