Codentrel, a leader in IT, telecom, and AI-driven solutions, is seeking an enthusiastic and customer-focused Customer Service Representative (CSR) to join our team. This role is critical in ensuring client satisfaction by providing exceptional service, handling inquiries efficiently, and maintaining strong customer relationships.

Responsibilities Respond to customer inquiries via phone, email, and in-person in a professional and timely manner

Provide detailed information about Codentrel's products, services, and solutions

Resolve customer issues promptly, escalating complex matters to the appropriate department

Maintain accurate records of customer interactions, issues, and resolutions in the CRM system

Process customer orders, requests, and service tickets according to company procedures

Follow up with customers to ensure satisfaction and identify opportunities for service improvement

Collaborate with internal teams to address customer needs and meet service delivery timelines

Participate in customer feedback programs to enhance service quality Requirements Education & Experience:



High school diploma or equivalent (College diploma in Business or Communications is an asset)

Minimum 1–3 years of customer service experience, preferably in IT, telecom, or technology industries Technical Skills & Knowledge Proficiency in Microsoft Office Suite and CRM systems (Salesforce, HubSpot, or equivalent)

Strong understanding of customer service principles and practices

Ability to learn and explain technical information in simple terms Soft Skills Excellent communication and active listening skills

Strong problem-solving abilities and a proactive approach

Positive attitude with a customer-first mindset

Ability to multitask and work under pressure in a fast-paced setting

Team-oriented with a commitment to high-quality service delivery Work Conditions Standard hours: 8:00 AM – 5:00 PM, Monday to Friday

Occasional evening or weekend work to meet business needs

Primarily office-based role in Mississauga, with potential hybrid work arrangements

📌 Customer Service Representative (CSR) (Mississauga)
🏢 Codentrel
📍 Mississauga