Elevate your customer service career with Intact in a hybrid model.
This Claims Customer Service
Representative role combines expertise communication with effective problem-solving. As part of Intact’s growth, the new Claims Customer Service Representative will play a critical role in assisting clients with inquiries and claims. Candidates need to embody Intact’s values and excel in a fast-paced environment. The position emphasizes organizational skills and the flexibility to handle varied responsibilities while ensuring quality service. Key Responsibilities:
- Act as a knowledgeable resource on insurance policies
- Answer inbound claims calls and resolve inquiries
- Keep accurate records of conversations and actions
- Handle complex issues with clarity and empathy
- Meet daily metrics while managing call volume Requirements:
- Customer service and sales background preferred
- Insurance experience considered an added benefit
- Strong organizational and multitasking abilities
- Effective communicator and relationship builder
- Willing to work flexible schedule, including weekends Make your mark at Intact by providing empathetic service, clear communication, and unwavering support for our clients.