About Us

At GoFleet | Zenduit, we're transforming how businesses manage fleets, assets, and operations through AI-powered telematics and IoT solutions. Our customers depend on accurate, real-time data to run mission-critical operations, and our Customer Solutions team plays a vital role in ensuring that experience.

We're looking for builders—not ticket closers.

If you're naturally curious, enjoy solving complex technical problems, leverage AI to work smarter, and love improving systems instead of repeating manual work, we'd love to meet you. About the Role

As a Customer Solutions Specialist, you'll be the bridge between technology and customer success.

This isn't a traditional customer support role where success is measured by how many tickets you close. Instead, you'll investigate technical issues, analyze data, identify root causes, build scalable solutions, and create better experiences for customers. You'll work closely with Customer Success, Product, Engineering, and Operations while becoming an expert in telematics, IoT, fleet data, and AI-powered workflows.

Our goal is simple: Solve the problem once. Build the solution so it never happens again. What You'll DoTechnical Problem Solving

Investigate complex customer issues using telemetry, GPS, IoT and application data

Diagnose root causes instead of treating symptoms

Reduce repeat issues through systematic problem solving

Collaborate with Product and Engineering on platform improvements

Customer Success

Deliver exceptional customer experiences through clear technical communication

Translate complex findings into simple, customer-friendly explanations

Conduct discovery conversations that uncover the real business problem

Identify customer risks and opportunities proactively

Systems Thinking & Continuous Improvement

Design repeatable processes that eliminate recurring issues

Build internal playbooks and troubleshooting frameworks

Improve operational workflows across Customer Success

Think beyond individual tickets to improve the overall customer journey

AI & Automation

Use AI tools to improve productivity and decision making

Build lightweight automations, reports, dashboards, or internal tools

Continuously optimize manual workflows using AI and no-code/low-code platforms

Apply responsible human oversight to AI-generated outputs

Data Analysis

Reconcile customer, device, and operational data

Investigate discrepancies across multiple systems

Identify trends, anomalies, and opportunities for improvement





Support data-driven decision making across teams We're Looking For Someone Who

Thinks like a builder rather than simply an operator

Loves solving challenging problems

Uses first-principles and systems thinking

Is naturally curious and asks "Why?" before jumping to conclusions

Enjoys working with data to uncover insights

Communicates technical concepts clearly to customers

Takes ownership from problem identification through resolution

Continuously looks for ways to improve processes

Embraces AI as a productivity multiplier—not a shortcut What Success Looks Like

Within your first year, you'll:

Reduce customer issue resolution times

Increase first-contact resolution

Build reusable tools or automations that improve team efficiency

Eliminate recurring customer issues through systemic improvements

Deliver exceptional customer experiences through technical expertise and clear communication

Become a trusted advisor for both customers and internal teams Requirements Required Qualifications

0–3+ years in Customer Success, Technical Support, Solutions Engineering, Operations, Data Analysis, or a similar role

Strong analytical and troubleshooting skills

Excellent written and verbal communication

Experience working with SaaS platforms

Comfortable interpreting technical or operational data

Experience using AI tools such as ChatGPT, Claude, Gemini, Replit, Cursor, or similar to improve work

Strong customer-first mindset Nice to Have

Experience with telematics, IoT, GPS, fleet management, logistics, or transportation

Knowledge of APIs and integrations

SQL or basic scripting experience

Experience with Zoho, Salesforce, HubSpot, or similar CRM platforms

Experience building dashboards, automations, or internal tools

Familiarity with no-code or low-code platforms Compensation High-potential graduates with strong AI skills at $55k–$65k

Candidates with 2–4 years of relevant SaaS/Customer Success/Solutions experience at $65k–$75k Benefits Why Join GoFleet | Zenduit?

Work on cutting-edge AI, IoT, and telematics technology

Build solutions that have a real impact on customers

Learn directly from Product, Engineering, and Customer Success leaders

Develop technical, analytical, and customer consulting skills





Grow into Customer Success, Solutions Engineering, Product, or Technical Consulting roles

Join a quick-growing, AI-first organization where innovation is encouraged and ownership is rewarded Our Hiring Philosophy

We hire people who demonstrate:

Builder Mindset — You create solutions that prevent problems from recurring.

Systems Thinking — You understand how technology, data, and processes work together.

Customer Obsession — You advocate for the customer while balancing business outcomes.

AI Fluency — You use AI responsibly to enhance productivity and innovation.

Ownership — You take responsibility from problem identification through resolution.

Continuous Learning — You're always improving yourself, your tools, and your processes.

If you're excited about solving meaningful customer problems, building scalable solutions, and shaping the future of AI-powered customer success, we'd love to hear from you. AI-First Workplace

At GoFleet | Zenduit, AI isn't a future initiative—it's part of how we work every day. We encourage every team member to responsibly leverage AI tools such as ChatGPT, Claude, Gemini, Cursor, Copilot, Replit, and similar technologies to improve productivity, solve problems, automate repetitive tasks, and build better customer experiences. We value candidates who can demonstrate how they've used AI to create meaningful outcomes—not just generate content.

Whether it's building an automation, analyzing data, improving workflows, or accelerating decision-making, we believe AI is a force multiplier for curious, high-performing professionals.

We also believe in responsible AI. All AI-generated work that impacts customers, operations, or business decisions must be reviewed, validated, and supported by sound human judgment. Diversity, Equity & Inclusion GoFleet | Zenduit is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone is treated with respect, dignity, and fairness.

We welcome applications from individuals of all backgrounds, experiences, identities, and abilities. We believe that diverse perspectives lead to better ideas, stronger teams, and more innovative solutions for our customers. Accommodation is available throughout the recruitment and selection process in accordance with applicable legislation. If you require accommodation at any stage of the hiring process, please let us know, and we'll work with you to meet your needs.

📌 Customer Solutions Specialist (Mississauga)
🏢 ZenduIT
📍 Mississauga