Join Versaterm as the Director of Customer Success, elevating customer experiences in public safety SaaS. Prioritize value realization, engagement, and retention across all client segments. In this role, your leadership will shape how Customer Success operates, embedding engagement strategies and ensuring proactive, outcome-focused interactions with clients.

You will manage a team dedicated to improving customer adoption and driving renewals, all while collaborating closely with Sales and Product to deliver impactful services. Key Responsibilities:

- Implement comprehensive strategies for customer retention
- Standardize engagement processes for better outcomes
- Elevate customer interactions through a multi-tier engagement model
- Oversee proactive retention and renewals initiatives
- Analyze performance metrics to enhance service delivery Requirements:
- Bachelor's degree required
- Minimum 10 years in relevant Customer Success roles
- Proven experience leading and developing teams
- Robust knowledge of SaaS operating principles
- Public safety experience is a plus Create meaningful transformations in customer success management at Versaterm.

📌 Customer Success Director - SaaS Expertise (Quebec)
🏢 Versaterm
📍 Quebec