Elevate client outcomes with Harvey as a Customer Success Manager. Drive engagement and ensure seamless integration of our AI solutions across mid-market law firms and in-house teams. This pivotal role focuses on guiding clients through their journey, ensuring they derive maximum value from our technology.

You will be the primary contact for over 40 mid-market clients, utilizing strategic implementation, client relationship management, and performance metrics to foster satisfaction and long-term success. Designed for candidates with a deep understanding of SaaS and legal services, this role demands a results-driven mindset. Key Responsibilities:

- Lead integration of Harvey into client workflows
- Evangelize AI solutions and enable end users




- Manage client relationships for 40+ mid-market clients
- Create processes and documentation for scalability
- Monitor customer health through analytics and feedback Requirements:
- Experience in legal firms or SaaS organizations
- Solid communication and strategic planning skills
- Results-oriented with excellent prioritization abilities
- Empathetic and collaborative team player
- Knowledge of Salesforce and Catalyst is a plus Shape the future of professional services with Harvey and deliver unparalleled client satisfaction.

📌 Customer Success Manager at Harvey (Toronto)
🏢 Harvey
📍 Toronto