Job Overview

We are looking for an organized, responsible and reliable candidate to support our growing business.

In this remote role, you will communicate with potential customers, prepare estimates and invoices, follow up on leads, and help keep our sales process organized.

Duties

- Respond to new customer inquiries from Facebook, Instagram, and other sources.
- Contact customers professionally by phone, text, and email.
- Ask the right questions to understand each customer's project and requirements.
- Schedule appointments or pass qualified leads to the Sales Manager when needed.
- Prepare customer estimates using Microsoft Excel (training provided).
- Prepare invoices and customer documents using Microsoft Word and PDF.
- Manage payment documents and customer payment schedules, keeping related records accurate and up to date.
- Follow up with customers after estimates are sent.
- Maintain organized customer information and communication records in the CRM system.
- Update lead statuses and provide friendly, professional customer service.

Qualifications





- Good spoken and written English plus Ukrainian or Russian.
- Comfortable speaking with customers on the phone.
- Good working knowledge of Microsoft Excel and Microsoft Word.
- Strong attention to detail and accuracy.
- Good organizational and time-management skills.
- Robust document-management skills, including accurate handling of payment documents and customer payment schedules.
- Ability to work independently and manage multiple tasks.
- Reliable computer and internet connection.
- Experience in customer service, administration, or sales support is an asset.
- Experience with Zoho CRM or similar CRM software is an asset (training provided).

If you're organized, have excellent attention to detail, and enjoy working with customers, we'd love to hear from you. We’re excited to see how your skills can contribute to our vibrant community of professionals committed to excellence!

Pay: $36,300.00-$40,000.00 per year

Work Location: Remote

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