Elevate customer experience as a Support Specialist I with Brex, a leading finance platform. Provide timely, personalized support remotely from Vancouver while making a real impact. At Brex, your role as a Support Specialist I involves advocating for customers and enhancing their experience with our innovative products.

You will resolve inquiries via email, phone, and chat, ensuring every customer feels valued. Collaborate cross-functionally with sales, engineering, and operations to improve our offerings based on direct customer feedback. Key Responsibilities:

- Resolve customer inquiries across various channels
- Become an expert in Brex’s product suite
- Compose thoughtful, personalized responses
- Triage requests and identify customer trends
- Provide actionable feedback to internal teams Requirements:
- Located within greater Vancouver, BC area
- Flexibility to work 8am - 5pm PST
- Strong passion for customer support
- Explicit communication skills for technical issues
- Empathy and tact in challenging situations Be part of Brex and help shape customer success through exceptional support.

📌 Customer Support Specialist at Brex (Mississauga)
🏢 Brex
📍 Mississauga