Shape customer support experiences at Lyft as a Data Analytics Lead. Leverage analytical skills to enhance efficiency and drive quality decisions in a hybrid work environment. In this key role, you will partner with various teams including Product and Engineering to identify and design impactful solutions for our Safety & Customer Care (SCC) team.

You’ll utilize your expertise to develop frameworks, monitor KPIs, and ensure our support mechanisms foster long-term customer loyalty. The position demands strong analytical thinking, problem-solving abilities, and effective communication skills to translate insights into actionable recommendations. Key Responsibilities:

- Collaborate with cross-functional teams to meet business objectives




- Develop scalable decision-making frameworks
- Define and track success metrics with dashboards
- Design A/B tests to evaluate product impact
- Present KPI performance findings to senior leadership Requirements:
- Degree in statistics, economics, or a related field
- 2+ years in a data science or analytical role
- Proficient in SQL and Python
- Strong problem-solving and communication skills
- Ability to translate business problems into clear requirements Drive customer support enhancements through data insights and team-oriented efforts at Lyft.

📌 Data Analytics Lead at Lyft (Toronto)
🏢 Socotra
📍 Toronto