Service Manager – Cambridge, Ontario A leadership role built for someone who can command a shop, elevate a team, and deliver a service experience customers remember.

This position is designed for a high‑caliber Service Manager who thrives in a fast‑paced dealership environment, understands the rhythm of a busy shop, and knows how to balance customer satisfaction, technician efficiency, and departmental profitability. The dealership in Cambridge, Ontario is looking for a strong operator who can lead from the front and build a service department that runs with precision and pride. What You’ll Lead - Full daily operations of the service department, ensuring smooth workflow and exceptional customer experience - Leadership of advisors, technicians, dispatch, and support staff with clear expectations and accountability - Monitoring and improving key metrics including CSI, technician efficiency, ELR, and shop productivity - Customer communication, conflict resolution, and retention strategies that build long‑term loyalty - Coordination with Parts, Sales, and Management to maintain seamless inter‑department operations - Oversight of warranty processes, OEM compliance, and proper documentation - Recruitment, training, coaching,



and performance management of all service personnel - Implementation of processes that improve speed, accuracy, and profitability What Makes You a Strong Fit - Proven success as a Service Manager, Assistant Service Manager, or Service Advisor in a dealership setting - Strong leadership presence with the ability to motivate, coach, and hold a team accountable - Deep understanding of dealership service operations, KPIs, and workflow optimization - Excellent communication and customer‑handling skills, especially in high‑pressure situations - Experience with dealership DMS systems such as CDK, Reynolds, Dealertrack, or similar - A mindset focused on operational excellence, customer satisfaction, and continuous improvement What This Role Offers - A respected dealership with strong ownership support and a loyal customer base - Competitive compensation aligned with experienced Service Managers - A stable environment with the resources needed to run a high‑performing department - Opportunities for professional growth and long‑term advancement - A leadership seat where your decisions directly impact the dealership’s success

📌 Dealership service Manager (Cambridge)
🏢 CarGuys
📍 Cambridge