About the Opportunity

Simons was founded in 1840 by JohnSimons in Quebec City. Originally a dry‑goods store, the family company is now known for accessible and inspired fashion. We are committed to cultivating creativity, building meaningful relationships with staff, partners, and clients, and caring about the environment and the communities where we operate.

What You’ll Do

As the Department Manager you will be a vital leader on the sales floor, overseeing daily interactions and ensuring every engagement between employees and customers embodies the exceptional standards of the Simons experience. You will be the first stop for associates seeking guidance and training to deliver fantastic customer service.

- Lead & Inspire: Lead and coach associates, empowering them to enhance service one customer at a time. You will inspire employees to turn potential obstacles into opportunities, strengthening relationships and creating positive outcomes.
- Drive the Simons Experience: Set the bar high for service excellence and ensure the team masters the art of delivering exceptional service in a fast‑paced retail environment.
- Curate the Vision: Play a lead role in creating a vibrant sales floor that showcases exceptional merchandise. Work with Area Directors and employees to create eye‑catching visual displays and keep inventory levels on point.
- Optimize Performance: Collaborate closely with Area Directors to assess departmental performance, identify training needs, and address operational challenges. Develop strategies to enhance merchandising effectiveness and align solutions with business goals.

What We’re Looking For

- Experience in Retail Management:



5–7 years in a fast‑paced retail environment with direct experience managing people and processes in high‑traffic settings.
- Bachelor’s Degree: A bachelor’s degree or equivalent is a strength; bilingualism is an asset.
- Fashion Expert: Deep understanding of current fashion trends, brands, fabrics, and styles, and the ability to forecast future trends. A walking‑talking book of product knowledge, capable of styling any customer.
- Customer Service Passion: Ability to make diverse customers feel part of the Simons family and inspire teams to do the same.
- Collaborative Leadership: Natural collaboration with employees and fellow managers, adapted openness, and a knack for boosting success.
- Technologically Advanced: Confidence in using new technology, managing digital programs, and navigating complex tools and systems seamlessly.

Why You’ll Love It Here

Join a historical Canadian brand and help shape a culture that values teamwork, creativity, and customer service. Grow your career while contributing to the Simons family. The workplace is engaging, celebrates achievements, and creates an enjoyable atmosphere where everyone feels valued.

Benefits

- Telemedicine service and Employee and Family Assistance Program.
- Group insurance plan and RRSP.
- Up to 40% off Simons purchases.

Employment Terms

Customer Service Focus: Experienced and enthusiastic about engaging with customers on the sales floor to provide outstanding service.

Varying Hours: Open to a versatile schedule, including weekends and holidays, to accommodate operational demands.

Equal Opportunity

Simons is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

📌 Department Manager (Pointe-Claire)
🏢 La Maison Simons
📍 Pointe-Claire