Desktop Support Technician - Level 2 - On-site Role in Mount Royal Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally. We're looking for a hands-on, detail-oriented IT professional to join our support team at our Mount-Royal location. As an L2 Desktop Support Technician, you'll handle a day-to-day support tickets, user onboarding/offboarding, hardware provisioning, and software administration across our offices in US and Canada.

You'll be a key point of contact for end users and work closely with the IT Manager to keep systems running smoothly. Key Responsibilities:

Help Desk & Ticket Management - Triage and resolve service requests via Jira, handling issues ranging from email troubleshooting to account access, termination requests, and application support

User Onboarding & Offboarding - Provision laptops, peripherals, and accounts for recent hires; revoke access promptly for departing employees

Hardware Management - Configure and ship laptops to remote and US-base staff; manage RAM upgrades and peripheral orders (monitors, stands, etc.) across entities

License Administration - Track and manage Microsoft 365 and Salesforce licenses





Security & Endpoint Management - Administer Sophos endpoint protection, Microsoft Purview encryption, and Meraki network security: assist with cybersecurity compliance documentation

Application Support - Support Salesforce, Revenova (TMS), Microsoft 365, and other business applications: create and manage user accounts within these platforms

Salesforce Administration - Manage user provision, profiles, roles, and permission sets in Salesforce; assist with basic configuration, license tracking, end end-user support within the platform

Documentation - Maintain IT process documentation and knowledge based articles for the team Required Skills & Experience:

3 -5 years of IT Support experience (L1/L2)

Proficiency with Microsoft 365 administration (user management, licensing, Purview/encryption)

Experience with endpoint security tools (Sophos, Microsoft Defender)

Hands-on hardware experience: laptop imaging, RAM upgrades, peripheral setup

Comfortable working in a multi-entity, multi-location environment (Canada + US)

Strong communication skills and ability to work independently

Salesforce administration experience recommended - familiarity with user management, profiles, permission sets, and license tracking in Salesforce

Bonus: experience with Revenova TMS, Meraki, or Azure

📌 Desktop Support Technician - Level 2 - On-site Role in Mount Royal
🏢 Fuze Logistics Services
📍 Mount Royal