Job Overview

Job Title: HPC Vendor Service Manager

Job Type: Full-time | Location: Prince George | Department: Operations | Reporting to: Technical Operations Manager | Work Location Type: onsite

Podtech Data Centers Inc., a proud member of the IREN Group, is seeking a qualified candidate to join our team.

Job Responsibilities

- Vendor Management & Oversight
- Act as the primary point of contact for all OEM and third‑party service providers supporting HPC infrastructure.
- Manage daily activities of vendor technicians performing maintenance, diagnostics, hardware replacements, and warranty repairs.
- Ensure all vendor personnel comply with site safety, security, and operational requirements.
- Coordinate vendor access, scheduling, and work execution activities.
- Develop and maintain solid relationships with vendor account teams and field service organizations.
- Conduct regular vendor performance reviews and service‑level assessments.

- Repair & Break‑Fix Coordination

- Oversee all hardware repair activities affecting HPC servers, storage systems, networking equipment, and supporting technologies.
- Prioritize repair activities based on operational risk and customer impact.
- Coordinate maintenance windows and repair schedules with operations teams.
- Ensure timely resolution of hardware failures and service interruptions.
- Monitor repair progress and elevate delays as required.
- Verify quality of completed repairs and restoration of service.

- RMA Management

- Manage the complete Return Material Authorization (RMA) lifecycle.
- Coordinate diagnosis, part replacement, return shipments, and warranty claims.
- Track all RMAs from initiation through closure.
- Maintain visibility of open cases, parts status, and expected delivery timelines.
- Escalate delayed shipments, parts shortages, or vendor response issues.
- Ensure accurate documentation of all hardware replacements and warranty transactions.

- Parts & Logistics Management

- Oversee inventory of critical spare parts and replacement components.




- Coordinate inbound and outbound shipments with logistics providers and vendors.
- Monitor spare parts consumption and recommend inventory adjustments.
- Ensure proper handling, storage, and tracking of replacement hardware.

- Vendor Performance Management

- Establish and monitor key vendor performance indicators.
- Track response times, repair times, first‑time fix rates, and SLA compliance.
- Identify recurring vendor performance issues and drive corrective actions.
- Facilitate quarterly business reviews with key vendors.
- Maintain vendor scorecards and performance reports.

- Asset & Configuration Management

- Ensure accurate asset tracking and configuration records.
- Verify serial number changes and hardware replacement documentation.
- Support asset lifecycle planning and refresh programs.
- Maintain records of installed hardware and warranty status.

- Escalation & Incident Support

- Serve as the primary escalation point for vendor‑related operational issues.
- Coordinate OEM support during critical incidents and major outages.
- Facilitate rapid mobilization of vendor resources during emergencies.
- Support root cause analysis and corrective action development following hardware failures.

- Compliance, Safety & Security

- Ensure vendor compliance with site safety requirements, security policies, access control procedures, permit‑to‑work processes, lockout/tagout requirements, and change management processes.
- Participate in vendor safety audits and operational reviews.
- Ensure all work is performed in accordance with established operational standards.

Job Requirements

- Education
- Degree, diploma, or equivalent experience in Information Technology, Computer Engineering, Electronics,



Data Center Operations, or related discipline.

- Experience

- 3+ years of experience in data center operations, hardware support, vendor management, or mission‑critical infrastructure environments.
- Experience supporting HPC, cloud, enterprise server, or large‑scale compute environments.
- Experience managing OEM service providers and third‑party contractors.
- Experience with warranty programs, hardware lifecycle management, and RMA processes.

Job Benefits

- Compensation
- Base salary starts at $100‑140K annually CAD, adjusted for experience, qualifications, and market data.
- Potential annual incentive bonus and equity (long‑term incentive).
- Relocation assistance as applicable.

- Health & Wellness

- Medical, dental, and vision insurance coverage – 100% company paid for employees and dependents.
- Company‑paid life and disability insurance.
- Voluntary life and critical illness coverage available.
- Employee Assistance Program and virtual health care platform.

- Financial Well‑Being

- RRSP with company match.
- Voluntary TFSA.

- Time Off & Flexibility

- 3 weeks annually for vacation and paid holidays.

- Growth & Development

- Opportunities for advancement and internal mobility.
- Training and personal development opportunities.

- Lifestyle & Culture

- Company events and team‑building activities.

Podtech Data Centers Inc., the employing entity and proud member of the IREN Group, is an equal‑opportunity employer that is committed to creating an inclusive workplace. We evaluate qualified applicants without regard to race, colour, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, and other legally protected characteristics.

By applying for this position and submitting your resume and application materials, you consent to the processing of your personal information in accordance with our Job Applicant Privacy Statement available on our website at

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📌 HPC Vendor Service Manager (Fraser-Fort George)
🏢 IREN
📍 Fraser-Fort George