Shape customer success at Malleum, a leading cybersecurity firm. We seek a senior Customer Success Manager to build and drive our customer success function across managed services.In this senior, hands-on role, you will create and manage the customer success framework from the ground up. Focused on delivering meaningful engagement, you'll lead onboarding, customer adoption, retention efforts, and drive measurable outcomes. As a trusted advisor, you will work closely with executive and technical teams to set strategic accounts up for success.Key Responsibilities:
- Build Malleum’s customer success function for managed services
- Own post-sale customer relationships and act as a trusted advisor
- Lead onboarding and time-to-value planning for customers
- Develop