Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.Please see Special Instructions for more details.This position is based in Moose Jaw and requires in-person work. Evening and weekend hours are required and will be scheduled in consultation with the employee's supervisor.Earned Days Off (EDOs) will be banked and taken during non-peak operational periods.Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech's strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.Competition NumberCompetition Number P17764Posting TitlePosting Title Library Client Service SupervisorClassificationClassification Band 8LocationLocation Saskatchewan Polytechnic Moose Jaw CampusOther Location(s)BuildingOther BuildingDate PostedDate Posted 07/31/2026Closing DateClosing Date 08/05/2026JIQ #JIQ # 036Start DateStart Date 09/21/2026End DateOpen Until Filled NoOngoingOngoing YesCategory of workCategory of work Full TimeBargaining UnitBargaining Unit Professional ServicesHours of WorkHours of Work To be Assigned, Regulated 36 hours (Special provisions)Salary RangeSalary Range $34.05 to $40.67 per hourTemporary Market StipendTotal Assigned days (AC) / Total Hours per biweekly payThis is an in-person Moose Jaw position that requires evening and weekend work.EDOS will be banked and taken during non peak times.Posting StatusPosting Status OpenSpecial Instructions to ApplicantsThis position is based in Moose Jaw and requires in-person work. Evening and weekend hours are required and will be scheduled in consultation with the employee's supervisor.Earned Days Off (EDOs) will be banked and taken during non-peak operational periods.Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous.



A continued emphasis on the development of a representative workforce is one of Sask Polytech's strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.Job Duties/Qualifications, Skills and Abilities(QSA)Job DutiesJob DutiesUnder the Direction of the assigned Library Services Manager, the Client Service Supervisors ( CSS ) supervises the Library Client Service Specialists, Library Client Service Associates, and Student Library Assistants in the provision on in-person and virtual services.Leads our team in providing excellent and engaged client service to an increasingly diverse clientele.Supervise direct reports staff including: train, orient and assess new and existing staff and plan staff development; complete learningplansfor direct reports and participate in performance discussions and staffing for the service point; prioritize, assign, andreview work; and resolve staffconflicts. Ensure appropriate quality, accuracy and quantity of work assigned to staff.Coordinate, analyze and adjust the daily workflow at the service point and ensure effective and efficient use of resources to support organizational objectives and plans, including scheduling and assignment of tasks to library staff to ensure the provision of effective, high quality client service.Provide and deliver high quality client service including: reference and technology support; interpreting and communicating policies and procedures and providing guidance and direction to staff in interpreting and applying library policies and procedures; registering borrowers, promotion and circulation of library materials, and resolving client issues.Coaches and mentors direct reports in resolving conflict and "finding a way to say yes" to deliver client centered service.Supports increased engagement and usage in the library by our clients and recommends changes to service guidelines and processes for the purposes of continual improvement to ensure every client feels welcomed and supported by our library team.Contributes to Library Services initiatives by: participating in planning and cooperative delivery of library services throughout Saskatchewan Polytechnic through meetings, discussions, and service and contributions to committees, Service Leads, or Coordinators.Ensures Library spaces are attractive, welcoming, and inviting.Performs outreach to internal stakeholders (i.E., facilities, finance, ITS ) to ensure a high-quality client experience.Assists Library Client Services Specialist as needed.Perform other related duties as assigned.QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCESpecific AccountabilitiesDutiesRequired Qualifications, Skills and Abilities (QSA)Library Technician diploma or an equivalent combination of education and experience in a related field (e.G., customer service, hospitality, community services).Minimum of 2 years of supervisory experience in client-focused, service-driven environments such as library services, retail, hospitality, or similar.Demonstrated ability to lead and support teams including strong interpersonal, conflict resolution and relationship building skills., supervise day-to-day operations, and deliver exceptional client service.Proven skills in client engagement, problem-solving, and maintaining continuity of essential services in adynamic,community-centered workplace.Strong interpersonal and communication skills, with a demonstrated ability to build meaningful connections with clients and staff from diverse backgrounds.Ability to schedule staff to maximize resources while adhering to the CBA and Labour legislation requirements.Intermediate training and/or experience in the use of MS Office Suite (Word, Excel, PowerPoint, Outlook), mobile devices and computer hardware.Ability to work within an unclear situation, where procedures need to be developed or evolved.Effective analytical skills and problem-solving ability, including the ability to evaluate, assess and problem-solve using logical, fact-based reasoning.Ability to learn library reference services, programming, and event planning.Desired QSAPosting Supplemental QuestionsRequired fields are indicated with an asterisk (*).* How did you hear about this position?Saskatchewan Polytechnic Careers SiteNewspaperLinkedInWorkopolisSaskJobs.CaSocial MediaPersonal ReferralOtherIf you answered 'Other' above, please specify source here: (Open Ended Question)#J-18808-Ljbffr

📌 Client Service Supervisor At Saskatchewan Polytechnic (Winnipeg)
🏢 Saskatchewan Polytechnic
📍 Winnipeg