Shape the future of legal service as Director of Customer Engagement at Legora. Lead change initiatives and client adoption strategies for leading law firms and corporations.

In this high-impact role, you will spearhead a team focused on improving the post-sale experience in your designated vertical. You'll be equipped to manage crucial relationships while designing frameworks that facilitate meaningful transformations in how clients engage with Legora’s offerings.

Key Responsibilities:

- Design and implement engagement models and adoption playbooks
- Establish rigorous operations for client initiative execution
- Mentor teams in understanding client goals and legal workflows
- Optimize team performance through structured success plans
- Collaborate across departments to accelerate client value

Requirements:

- Minimum of 10 years in relevant industries
- Experience leading operational scaling in complex organizations
- 5+ years in roles managing client success teams
- Familiarity with SaaS and legal contexts is beneficial
- Must possess robust leadership and communication abilities

Transform customer engagement and lead your team to success at Legora.

📌 Director of Customer Engagement at Legora (Toronto)
🏢 Legora
📍 Toronto