Director of Infrastructure Operations - Permanent - 19221 Director of Infrastructure Operations - Permanent - 19221

About the Opportunity Our client is hiring a Director of Infrastructure Operations to lead the people, practices, and platforms behind our cloud and product infrastructure. This is a newly shaped role created to bring dedicated leadership, management, and accountability (LMA) to our growing Cloud Infrastructure team.

You will be accountable for the reliability, scalability, security, and cost-efficiency of the cloud platforms that power our SaaS products and the financial institutions we serve. You'll lead a team spanning Cloud Infrastructure Architecture, Engineers, and Administrators, partnering closely with Product Engineering, IT, Security and Compliance, and Product Operations to ensure our infrastructure scales with the business. Reporting to the CIO, you will align infrastructure execution to enterprise technology strategy and the CIO’s roadmap, while owning the team, the operating rhythm, and day-to-day delivery.

Responsibilities Leadership, Management & Accountability (LMA)

Provide direct people leadership for the Cloud Infrastructure team (Architect, Engineers, and Administrators), owning hiring, coaching, performance, development, and team health

Set clear expectations, priorities, and accountabilities through a structured operating cadence (1:1s, team rituals, quarterly goals)

Align with the CIO on enterprise technology strategy, translating direction into executable team plans and delivery outcomes

Partner with the Cloud Infrastructure Architect to operationalize architectural direction across the team

Foster a culture of ownership, automation-first thinking, and engineering excellence

Champion intent-based leadership, growing autonomy, decision-making, and technical depth within the team

Infrastructure Strategy & Operating Model

Translate the CIO’s enterprise technology strategy into an infrastructure operations roadmap with transparent outcomes and milestones

Define and execute the infrastructure operations strategy in alignment with SaaS growth

Establish governance, standards, and repeatable processes for change and release management

Drive maturity in SRE practices, observability,



capacity planning, and reliability engineering

Champion cross-functional alignment to enable scalable, secure delivery

Own the team’s documentation discipline, including knowledge base standards, runbooks, and training material aligned with ITIL practices

Cloud Platform Operations

Own the operation of our Azure-native cloud platform (and adjacent cloud services), including availability, performance, and cost

Lead infrastructure change management and continuous reliability improvements

Drive infrastructure-as-code (IaC) and automation as the default way of working

Maintain and evolve deployment patterns, environment standards, and platform guardrails

Oversee monitoring, alerting, and proactive infrastructure health management

Product Infrastructure & SDLC Enablement

Own the CI/CD pipelines and product delivery infrastructure that support the SDLC

Partner with Development, QA, and Product Operations to remove SDLC bottlenecks and accelerate safe delivery

Drive automation across build, deploy, and environment provisioning

Ensure product infrastructure meets performance and scalability requirements

Client Environment Management

Oversee client environment setup, provisioning, and lifecycle management for new and existing customers

Lead infrastructure changes tied to client onboarding, expansion, and contractual commitments

Ensure client environments meet agreed-upon performance, availability, and security standards

Security, Compliance & Risk

Ensure infrastructure aligns with external compliance controls and audit requirements

Embed secure-by-design, least-privilege, and identity-driven practices across the platform

Partner with the Head of Cybersecurity and Compliance on risk management, vulnerability remediation, and incident response

Support client due diligence, RFP responses,



and security assessments related to infrastructure

Financial & Vendor Management

Own the Cloud Infrastructure budget, including cloud spend optimization, licensing, and reserved capacity strategies

Manage key vendor relationships, contracts, and renewals

Ensure technology investments are cost-effective, scalable, and aligned to business outcomes

About You

8-12+ years of infrastructure, cloud, or DevOps experience, including 3–5+ years in direct people leadership of engineering teams

Proven track record leading SRE, platform, or cloud infrastructure teams in a multi-tenant SaaS or regulated environment

Experience leading mixed-discipline teams (architects, engineers, administrators, implementation leads)

Experience translating executive/CIO strategy into team execution and measurable outcomes

Deep working knowledge of Azure-native services; credible technical leader able to engage and challenge architectural decisions without being the deepest engineer in the room

Strong fluency in IaC (Terraform), observability tooling, and CI/CD pipeline ownership for product delivery

Track record building or maturing CI/CD and developer enablement practices

Experience with client environment lifecycle management in a SaaS context

Strong architectural fluency across networking, identity, security, and high availability, enough to challenge and guide your team’s decisions

Experience operating within SOC 1/2 Type 2, ISO 27001, or similar compliance frameworks

FinOps / cloud cost ownership and vendor negotiation experience

Executive presence and the ability to influence across CIO, Engineering, Security, and client-facing stakeholders A coaching mindset, you build capability in your team, not dependency

About the Job

Work Arrangement

Hybrid position in Downtown Vancouver

Salary

$150,000 yr

Work for a great leader

Lead a high-impact team at a Canadian SaaS company trusted by major financial institutions

Shape the next chapter of our cloud platform maturity

Collaborative, growth-minded culture grounded in our core values

Versatile work environment and competitive compensation

Comprehensive benefits and career growth opportunities

📌 Director of Infrastructure Operations - Permanent (Vancouver)
🏢 LRO Staffing
📍 Vancouver