Director of Operations – Permanent – 19211

Our client is one of Ottawa’s most established and respected residential builders, with a long history of delivering high-quality homes and master-planned communities throughout the National Capital Region. As they continue to grow, they are seeking an experienced Director of Operations to provide leadership across Construction, Estimating, and Customer Service. This key executive role balances strategic planning with operational execution while driving performance, profitability, and customer satisfaction.

Reporting to senior leadership, the Director of Operations will oversee the full homebuilding lifecycle, ensuring projects are delivered safely, efficiently, and profitably while maintaining the highest standards of quality and customer experience. The role includes leading multiple operational departments and collaborating with Finance, Sales, Marketing, and Health & Safety to align business objectives with execution. Lead and oversee Construction, Estimating, and Customer Service operations Execute operational strategies that support growth, profitability, and long‑term business objectives Establish clear performance expectations and accountability across operational teams Drive continuous improvement initiatives that enhance efficiency and overall business performance Oversee residential construction operations across multiple active communities Ensure projects are delivered in accordance with approved schedules, budgets, drawings,



specifications, and quality standards Conduct regular site visits to evaluate performance, safety, quality, and operational effectiveness Trade Partner Management Develop and maintain strong relationships with subcontractors and trade partners Participate in contract negotiations, scope development, renewals, and performance reviews Resolve trade‑related issues while fostering long‑term partnerships Support the ongoing development of a strong and reliable trade network Financial Performance Identify and mitigate schedule, cost, and execution risks Lead, mentor, and develop operational leaders and department managers Foster a culture built on accountability, collaboration, professionalism, and continuous improvement Support succession planning and leadership development initiatives Degree in Construction Management, Engineering, Architecture, or a related discipline Demonstrated success in a senior operational leadership role within residential homebuilding Experience overseeing multiple communities, projects, or portfolios simultaneously Robust understanding of residential construction practices, municipal regulations, and development processes Proven ability to manage budgets, forecasting, operational performance, and profitability Exceptional leadership, communication, and relationship‑building skills Ability to balance strategic planning with hands‑on operational leadership

📌 Director Of Operations - Permanent (Ottawa)
🏢 LRO Staffing
📍 Ottawa