General Information

Job Title: Director of Sales (Implementations)

Location: Toronto, ON (Onsite/Hybrid)

Job Type: Full-Time

Reporting Line: Chief Revenue Officer (CRO) / Chief Strategy Officer (CSO)

Existing Vacancy: Yes

Application Deadline: Open until Filled

Salary Range

- Base: $140K – $160K CAD per year
- OTE: Up to 50% of base, paid on hitting targets About Fulfillment IQ (FIQ): Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.

We work at the intersection of strategy, operations, and technology, where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.

Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.

If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life. Role Overview:

The Director of Sales, Implementations, is responsible for originating, shaping, and closing large-scale WMS, OMS, and TMS implementation programs while ensuring alignment with delivery realities. This is not a traditional sales role.

This role requires a deep operator mindset. Someone who understands how warehouse operations actually run, what breaks during go-lives, and how to translate that into executable, margin-protective programs. Mandate:

Drive implementation-led revenue across enterprise platforms

Own the full commercial lifecycle from qualification → scoped program → delivery-ready handoff

Ensure alignment between sales promise and delivery reality

Build trusted relationships across operators and executive stakeholders Must Have:

15–25+ years in supply chain, warehousing, or logistics environments

Experience leading or being accountable for:

WMS implementations

Warehouse operations

Go-live execution and stabilization

Strong network across North American supply chain operators

Able to engage

Warehouse managers (credibility)

Executives (translation) Key Responsibilities:

Platform Implementation Sales

Build relationships across warehouse operators, COOs, and supply chain leaders

Qualify implementation opportunities and assess execution viability

Represent FIQ at industry events, site visits, and operator-led conversations

Sell WMS / OMS / TMS rollout programs

Position FIQ as a certified delivery partner

Manage multi-stakeholder procurement cycles Program Governance

Align scope with delivery team

Ensure realistic timelines and resource planning

Protect delivery margin and execution viability Funnel Management





Lead multi-threaded discovery across operations, IT, and leadership

Shape implementation programs including scope, sequencing, and resource assumptions

Partner with delivery leaders to ensure feasibility and margin integrity

Own commercial structuring, pricing, and negotiation Account Growth

Maintain executive relationships post-sale

Identify multi-site rollout and continuous improvement opportunities

Drive expansion across regions, facilities, or platform phases

Expand implementations across sites or regions

Identify follow-on phases

Hand off advisory or integration opportunities where relevant What Success Looks Like in the First 90 Days:

30 Days In

Build alignment with delivery and implementation teams

Understand platform partnerships, capabilities, and constraints

Map top 10 target accounts and active opportunities 60 Days

Generate qualified implementation pipeline

Lead discovery and early-stage solutioning

Submit structured proposals aligned to delivery constraints 90 Days

Close initial implementation engagements

Establish multi-site expansion opportunities

Build forward-looking 12-month implementation pipeline Key Performance Indicators (KPIs):

Implementation bookings (revenue)

Margin adherence (in partnership with delivery)

Win rate on qualified opportunities

Multi-site rollout expansion

Forecast accuracy Why You’ll Love Working Here:

At Fulfillment IQ, we don’t just build supply chain solutions; we build long-term careers.

We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you’re leading a client relationship, shaping a solution, or building internal capability, your decisions have a visible impact.

We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy. Here’s what makes Fulfillment IQ a rewarding place to work:

Work That Matters

You’ll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance.

Growth opportunities That Matters

We invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long-term career progression.

Flexibility to Thrive

We support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly.

We Celebrate Impact

From project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics.





A Collaborative Culture

You’ll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards. Perks you’ll appreciate:

Employee Health: Comprehensive health and dental coverage for you and your family

Time Off: Competitive paid time off and flexible leave policies

Retirement: Retirement savings programs and employer contributions

Professional Growth: Dedicated learning and development budget

Flexible Work: Remote and hybrid work options

Perks: Equipment allowances, internet reimbursements, business travel coverage, and employee stock options (ESOP), where applicable.

Community Engagement: Team events, meetups, and company offsites Additional Perks

Equipment and workstation allowances

Internet and business travel reimbursements

Employee stock options (ESOP), where applicable

Team events, meetups, and company offsites Use of Artificial Intelligence in Hiring: FIQ uses artificial intelligence to assist in the screening, assessment, and shortlisting of applications for this position, including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process, contact [email protected].

Accommodations: FIQ is committed to an inclusive and accessible recruitment process. Consistent with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available on request at any stage of recruitment and assessment. Contact [email protected] and we will work with you to meet your needs.

Candidate Privacy: Your personal information is collected and used for recruitment purposes in accordance with FIQ's Candidate Privacy Notice, available here, and in accordance with applicable Canadian privacy law (PIPEDA). This includes the use of AI-assisted screening described above and cross-border storage or processing that may occur in the United States. By applying, you acknowledge this notice.

Questions: [email protected].

Equal Opportunity: Fulfillment IQ is a people-first company built on trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace. We consider all qualified applicants without regard to any ground protected under the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.

Learn More About

Us

Website: fulfillmentiq.com

LinkedIn: Fulfillment IQ

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📌 Director of Sales, Implementations (Toronto)
🏢 Fulfillment IQ
📍 Toronto