At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.

We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Shoppers Drug

Mart is looking for a business analytics leader to help improve how pharmacy work is planned, measured, and executed across a national store network. This role leads a team with different skill sets across workflow analysis, capacity planning, labour modelling, and data analytics. The mandate is to turn operational data into better planning, forecasting tools, workflow insights, and practical recommendations for Pharmacy Operations.

The right candidate can take an ambiguous operational problem and move it through a structured path: problem framing, hypothesis development, measurement design, validation, analysis, insight, recommendation, and implementation. Labour planning is an important part of the portfolio, but the core skill set is broader: business analytics, operational judgment, planning discipline, model validation, stakeholder engagement, and execution. Lead capacity planning, forecasting, and model improvement Lead the ongoing development and improvement of pharmacy labour planning and forecasting models.

Own the business logic, assumptions, validation approach, and practical use of planning models. Ensure models are accurate, explainable, operationally grounded, and useful for planning, budgeting, scheduling, and decision-making. Assess model performance, identify gaps, test sensitivities, and recommend where the model needs to be refined or redesigned.

Support the rollout of planning models into new parts of the business, including assessment of local operating differences, implementation risks, and change requirements. Validate data sources, metric logic, assumptions,



and model outputs before they are used for business decisions. Use workflow data to identify bottlenecks, rework, queue time, wait time, hands-on time, dispensing time, and other process issues.

Use methods such as operational diagnostics, process mapping, time studies, data mining, or process mining where appropriate. Turn data into operational decisions Test hypotheses and use data to confirm, challenge, or refine proposed operating changes. Support pharmacy workflow redesign by identifying pain points, quantifying opportunities, and helping prioritize action.

Move work beyond analysis and into implementation. Set clear priorities and standards for analytical quality, planning discipline, and validation. Coach team members on problem framing, hypothesis testing, measurement, data validation, insight generation, and communication.

Provide enough analytical direction to challenge assumptions, pressure-test outputs, and improve the quality of the work. Adapt leadership approach to different levels of experience and technical maturity. Progressive experience in business analytics, operational transformation, management consulting, capacity planning, supply chain planning, process improvement, or a related field.

Post‑secondary education in Business Analytics, Operations Research, Engineering, Data Science, Computer Science, Finance, Economics, Business, or another analytical or operational discipline.

Experience leading teams with a mix of technical and business‑facing skill sets. Demonstrated ability to structure ambiguous problems, develop hypotheses, design measurement approaches, validate data, generate insight, and make practical recommendations.

Experience building, improving, or owning models, forecasts, planning tools, decision‑support tools,



or operational measurement frameworks. Strong understanding of how analytics supports operational planning and decision‑making. Comfort working with financial, operational, productivity, and performance data. Clear communication skills, including the ability to explain complex analysis in simple business language.

Assets

Experience with capacity planning, workforce planning, labour planning, scheduling, productivity modelling, or operational forecasting. Consulting experience or experience leading cross‑functional transformation work.

Experience with process improvement, Lean, workflow analysis, time studies, process mining, or other operational diagnostics. Familiarity with SQL, Python, R, Power BI, Tableau, or similar analytics tools.

Experience supporting budgeting, annual planning, business cases, or productivity initiatives. Acting as consultants, supporting internal customers and the Associate‑Owners, you will get experience unique to the retail industry while working for an award‑winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co‑workers, customers and community. Full time Temporary with Perks (Fixed Term) recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization.

Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste. #

📌 Director Workflow Optimization & Capacity Planning - 12 month contract with Benefits (Toronto)
🏢 Shoppers Drug Mart
📍 Toronto