Downtown Toronto (Richmond / Adelaide / King), Canada | Posted on 03/23/2026

- City Downtown Toronto (Richmond / Adelaide / King)
- Country Canada

Job Description

Job Title

Salesforce Business Systems Analyst (Technical Solutioning Lead/SME)

Project/Business Challenge

Digitize the client lifecycle journey for the wholesale banking division. The project involves integrating multiple systems, including Salesforce, to create a one-stop shop for operations, AML, KYC, and GBMO processes. This will enable the client to onboard current clients quicker.

Duration

6 Months Contract (High possibility for extension as it's a multi-year project)

Total Positions

3

Position Summary & Responsibilities

The successful candidate will work with consultants and business stakeholders to design and build the workflow and system integrations required for a major Salesforce project. This role is a technical lead/SME focused on integration and enterprise-level solutioning, and it is not a people management role.

Key Responsibilities

- Design and build the workflow and system integrations required for the Salesforce project.
- Remove barriers throughout the project to enable the development and deployment of quality solutions that meet requirements.
- Act as a Salesforce Subject Matter Expert (SME) and technical solutioning lead.

Candidate Requirements (Must-Have Skills/Experience)





- 8+ years of experience as a Business Systems Analyst (BSA).
- 3+ years of experience as a technical lead (non-managerial).
- 2+ years of recent, hands‑on experience with Salesforce CRM and strong out‑of‑the‑box Salesforce feature knowledge (staying current with new features/releases).
- Experience designing/building workflows, process builders, flows, and custom logic configurations, as well as supporting Salesforce configurations and connected applications.
- Experience in Capital Markets and Global Banking is required.

Nice-to-Have Skills

- Financial services experience is a plus around AML, KYC, and/or Compliance.

Soft Skills

- Excellent communication skills to work across different business lines and with different users.
- Strong ability to work under pressure.
- A 'go-getter' personality who can solve problems and think outside the box.
- Candidates should be data‑oriented.

Education & Certifications

- Required: Bachelor's degree in a technical field (e.g., computer science, computer engineering) or related field. (If not from a technical field, ensure sufficient experience in similar roles supporting integration).
- Highly Preferred: Salesforce Certifications (Salesforce Admin is a plus).

Logistics

Workplace Type: Hybrid

Work Environment: 2 days in office at 44 King St W (currently Wednesdays and Thursdays), subject to change.

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📌 Salesforce Business Systems Analyst (Toronto)
🏢 RedPico
📍 Toronto