Overview

Aviva Canada is a leading insurance provider that values care, commitment, community, and confidence. We prioritize people, our customers, and our communities, fostering a culture of inclusion and collaboration.

Role Overview

Equipment Breakdown Specialist – Claims Consultant (Engineering Services Department, Ontario region). Reports to the Ontario Regional Manager. Manage assigned Equipment Breakdown claims and conduct inspections related to investigations, loss control, and jurisdictional requirements.

Responsibilities

- Manage the full claims lifecycle from First Notice of Loss through investigation, settlement, and payment.
- Investigate equipment breakdown losses and prepare detailed technical and claims reports.
- Communicate with insureds, brokers, adjusters, contractors, and other stakeholders to facilitate timely claim resolution.
- Appoint, coordinate, and manage external experts and consultants in support of claim investigations.
- Develop and maintain a thorough understanding of Equipment Breakdown and Commercial Property policy wordings and coverage.
- Build and maintain strong relationships with brokers by providing technical expertise, marketing support, and participating in customer and broker site visits.
- Collaborate with underwriting, claims, and engineering teams to deliver exceptional customer service and risk management solutions.
- Perform loss control inspections of insured risks and jurisdictional inspections; prepare survey and assessment reports (preferred but not required).

Qualifications

- 5–10 years of experience in commercial property insurance, claims handling, risk engineering, or a related technical field.
- University degree or college diploma in Engineering, Science, Business,



or related discipline.
- Strong verbal and written communication skills, capable of addressing technical and non‑technical audiences.
- Highly organized, self‑motivated, and able to manage multiple priorities while meeting deadlines in a fast‑paced environment.
- Strong analytical and problem‑solving skills with sound business judgment.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and experience with databases and claims management systems.
- Valid driver’s license and willingness to travel across Ontario as required.
- Professional designations such as CIP, P.Eng., or CRM are considered an asset.
- Experience in building maintenance, industrial operations, manufacturing, power generation, mechanical systems, or production facility maintenance is an asset.
- Technical knowledge of equipment breakdown exposures, boilers and pressure vessels, electrical systems, HVAC systems, or mechanical equipment is an asset.
- Knowledge of CSA standards, ASME codes, and National Board requirements is preferred.
- Ability to obtain National Board Commission and applicable provincial certifications is preferred.

Benefits

- Salary band: $75,000 – $90,000 (dependent on experience and qualifications).
- Hybrid versatile work model.
- Outstanding career development opportunities and professional development support.
- Competitive vacation package with the option to purchase five extra days off per year.
- Employee‑driven programs focused on gender, LGBTQ+, ethnic origins, diversity, and inclusion.
- Corporate wellness programs supporting physical and mental health.
- Accommodation process in place for employees with disabilities.
- Use of AI tools may assist the recruitment process.

📌 Equipment Breakdown Specialist _ Claims Consultant (Markham)
🏢 Aviva
📍 Markham