Department: Technical Support | Location: Burlington, ON, Canada. Evertz is looking for highly technical and self-motivated individuals for a challenging role in enterprise class software/hardware support engineering. If you are looking to learn and grow with the latest and greatest technologies in the Media and Entertainment industry and build strong customer communications skills, this position is for you!While working with Evertz Enterprise Support group you will be supporting major M+E customers globally. The opportunities to learn and grow within the industry are limitless. Our products use a broad range of leading-edge technologies that are highly relevant in both the IT and Media Entertainment Industries, amongst others! You will be working with Evertz’ industry leading solutions in Media Supply Chain and Linear Playout. You will assist customers in maintaining superior system uptime and performance by providing quick, efficient, and professional problem solving. You will be integrally involved in both private and public cloud deployments of the Evertz hardware and software technology stack.ResponsibilitiesRespond and provide expert technical direction to customers regarding operational issues, firmware upgrades and general system maintenanceRegularly assess customer applications and troubleshoot/diagnose issues through research and/or issue replication to determine the root causeRecommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear,



and professional mannerMaintain a communication link between customer service and other Evertz departments by partnering to resolve customer issues and communicating status/progress to customersAid in design changes and interface with Evertz Product Management team regarding new feature requestsSupport the development of communications tools by generating or authoring customer guides and providing detailed technical information to the technical writing groupSkills And AbilitiesGood communication and interpersonal skillsUnderstanding of network technologies (DNS, DHCP, TCP/IP, Firewalls, Switches)Work experience with Linux (any flavor)Knowledge of cloud computing environments (AWS) is preferredDatabase experience would be an assetAbove average customer service skillsAbility to perform effectively in high pressure situationsUnparalleled desire to help the customer and deliver service excellencePassion for technology and learning new software and hardware productsProblem-solving ability and ability to react to changing situationsAbility to multi-task in a fast-paced environmentQualificationsDegree or diploma in Computer,



Electronics or Computer Electronics is an assetMust have a valid Ontario driver’s licenseMust be eligible for international travel and able to work alone with little or no supervisionWhat We OfferEmployer funded benefits programCompetitive total compensation packageWork-life balanceEmployee Assistance planEmployee Discount PlatformCareer progression: fast paced environment with opportunity to learn a broad range of technical skillsCasual work environmentSocial events and sports teamsLocationBurlington, OntarioHoursMonday - Friday, 40 hours.VacancyThis is an existing position.Salary Range$50,000 - $65,000, based on experience.About Evertz Microsystems (TSX: ET)Evertz is a global leader in broadcast technology, delivering cutting‑edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we are known for end-to-end innovation that sets the industry standard.Canadian‑headquartered with offices around the world, Evertz has over 2,000 employees and has been recognized as one of Canada’s 50 Best Managed Companies — a testament to our commitment to excellence and global impact.Equal Opportunity EmploymentEvertz is committed to equal prospect employment. Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview.Artificial IntelligenceArtificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note‑taking. All hiring decisions are made by our team without AI involvement.#J-18808-Ljbffr

📌 Enterprise Support Engineer I (Winnipeg)
🏢 Evertz
📍 Winnipeg