Role Overview

The Field Services Technician I will respond to IT service tickets, assist with workstation setups, and perform basic AV checks. They will also support imaging and deployments, maintain accurate ticket documentation, and follow proper inventory handling. The role requires adherence to safety protocols and client-specific guidelines.

What You Will Do

The Field Services Technician I will provide onsite and remote technical support for end users, troubleshoot and resolve common hardware and software issues, and deliver a high-quality customer-focused service experience. They will also receive, document, and close support requests, prioritize tickets, and escalated complex or unresolved issues.

Why It Might Be a Fit





The ideal candidate will have solid verbal and written communication skills, excellent customer service orientation, and the ability to troubleshoot, repair, and deploy desktops, laptops, and peripherals. They will also have a high level of professionalism, reliability, and accountability, and be adaptable to changing technologies and priorities.

Requirements

- High School Diploma or GED
- CompTIA A+ certification
- Google IT Support Certificate
- ITIL Foundation certification
- AVIXA CTS certification
- JAMF, Apple Certified Support Professional (ACSP), or MDM tools certification

📌 Field Services Technician I (Toronto)
🏢 Astreya
📍 Toronto