Role Purpose The Issue Monitoring/Reviewer is a First Line of Defence (1LOD) role responsible for ensuring the accuracy, completeness, and quality of issue records and ongoing monitoring within Book of Record.. This role provides independent review, oversight, and challenge to ensure issues are clearly articulated, risk-aligned, and managed in accordance with internal governance standards. The role supports effective risk management by ensuring that issues are properly documented, monitored, remediated, and reported, with strong alignment to risk, control, and regulatory expectations.

Key Accountabilities Issue Review & Quality Assurance

Perform detailed review of Book of Record issue records to ensure:

Accurate issue description, root cause, and risk alignment

Appropriate severity rating and primary/impacted risk classification

Clear linkage to controls, processes, and impacted products/services

Validate that issue treatment (mitigate vs. accept) is supported by adequate, audit-defensible rationale

Ensure completeness and accuracy of required BOOK OF RECORD fields and supporting documentation

Monitoring & Oversight of Issue Lifecycle

Monitor issue progress across the lifecycle to ensure:

Timely updates and adherence to required timelines

Action plans are defined, tracked, and progressing toward closure

Target completion dates are realistic and supported

Provide ongoing oversight to ensure issues are actively managed and remain aligned to risk exposure

Effective Challenge (1LOD Review)

Provide constructive challenge to Issue Owners and Managers to improve:

Clarity and precision of issue documentation

Alignment between risk, control breakdown, and remediation approach

Identify gaps, inconsistencies, or unsupported assumptions in issue records

Ensure issue records meet minimum standards prior to escalation to 2LOD Effective Challenge

Risk & Control Alignment

Ensure issues are appropriately aligned to:

Enterprise Risk Taxonomy and Intermediate Risk categories

Control framework and identified control failures

Confirm that issue documentation clearly articulates:

Control deficiencies or breakdowns





Impact to risk exposure and control environment

Governance & Reporting Support

Support preparation of issue reporting outputs, including:

Issue status, aging, and severity trends

Overdue issues and remediation progress

Ensure issue data supports transparent and accurate reporting to governance forums and committees

Stakeholder Engagement

Partner with

Issue Owners, Action Plan Managers, and Business Units

Risk and governance teams (e.g., 1LOD, 2LOD)

Provide guidance on issue management standards, expectations, and best practices

Escalate concerns where issues do not meet required standards or timelines Required Qualifications & Experience 5+ years experience in risk management, internal audit, controls, or governance

Strong understanding of

Issue Management frameworks and lifecycle

Risk, control, and governance principles

Three Lines of Defence model

Experience working with enterprise tools such as Archer (Book of Record) or equivalent GRC platforms Preferred Experience in:

Issue quality review, testing, or effective challenge roles

Regulatory, audit, or compliance environments

Familiarity with

Risk taxonomies and control frameworks

Issue remediation and control testing concepts Salary: $56,000.00 - $103,500.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked.

For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.



BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach recent milestones, as you help our customers reach theirs.

From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives.

Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

📌 First Line of Defence, Issues Management Analyst (Toronto)
🏢 BMO
📍 Toronto