Step into a pivotal role at Richardson Wealth as a Senior Journey Analyst, where you will shape transformational strategies for client engagement. Utilize your experience to optimize user journeys and improve operational efficiencies.

In this role, you will work closely with journey owners to translate complex business needs into clear roadmaps. Supporting program planning and facilitating productive sessions, you will ensure all team members are aligned toward common goals. Your passion for enhancing client and advisor experiences will be essential.

Key Responsibilities:



• Support the translation of business concepts into user-friendly criteria • Own documentation of optimized customer journeys • Engage in planning meetings to streamline processes • Create and validate acceptance criteria for user stories • Foster team collaboration to deliver business value incrementally

Requirements: • At least 5 years of experience as a journey or business analyst • Knowledge of the Wealth Management sector is vital • Solid stakeholder negotiation and influence abilities • Proven skills in navigating complex business environments • Degree in Business or Marketing necessary

Be a part of Richardson Wealth's vision for an unparalleled client journey. #J-18808-Ljbffr

📌 Senior Analyst of Client Journey Optimization (Toronto)
🏢 Richardson Wealth
📍 Toronto