Compensation: CAD 59,000 - CAD 88,500 - yearlyCompany DescriptionYour Team and Working EnvironmentSince 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmonton's castle offers award-winning, locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Job DescriptionFront Office Manager (Full Time)Reliable and engaging. As a Front Office Manager, you will demonstrate the essence of creating an exceptional guest journey.



You are committed to taking care of the guests from the moment they arrive through to their departure.What you will be doing:Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging serviceAssist the Assistant Front Office Manager and Fairmont Gold Supervisorsin all aspects of the department and ensure service standards are followedHandle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guestsEnsure employees are informed daily about priorities to personalize serviceOther duties as assignedPhysical Aspects of Position (included but not limited to):Frequent sitting throughout shiftOccasional lifting and carrying up to 20 lbsOccasional kneeling, pushing, pulling, liftingOccasional ascending or descending ladders, stairs and rampsAbility to focus attention on guest needs, remaining calm and courteous at all timeQualificationsYour experience and skills include:Highly organized, results-oriented with the ability to be versatile and work well under pressureService focused personality is essentialPrevious experience in a similar leadership role is an assetPrior experience working with Opera or a related systemStrong interpersonal and problem solving abilities and the ability to lead by exampleDegree or Diploma in Hospitality Management is an assetMust be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.Additional InformationWhat’s in it for you:Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (upto $5,000/year),for full time permanent status employeesDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employeesEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideComprehensive wellness platform (Greenshield) for employee mental health and wellbeing supportLearning programs through our Academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activitiesCareer development opportunities with national and international promotion opportunities. The sky is your limitSalary Range: $59,000 - $88,500 CAD Gross AnnuallyWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.Accor.Com/#J-18808-Ljbffr

📌 Asst Front Office Manager - $68,000 - $75,000 A Year (Winnipeg)
🏢 Easton's Group of Hotels
📍 Winnipeg