Support patients as a Patient Care Specialist in Mississauga, Ontario. At Shoppers Drug Mart, you will be a vital point of contact, enhancing patient experiences during treatment.
In this full-time position, you will ensure seamless delivery of our patient support programs. Responsibilities include conducting initial calls, discussing program offerings, and advocating for patient medication funding. Your role will be key in managing reimbursement processes and patient logistics for effective therapy access.
Key Responsibilities:
• Main contact for patients and their physicians
• Conduct introductory calls and gather patient information
• Inform patients about all available support services




• Assess funding options and assist with financial documentation
• Collaborate with the team to address patient needs
Requirements:
• 2–3 years in customer service or call centers
• Proficient in a Windows environment and MS Office
• Exceptional verbal and written communication skills
• Robust analytical and detail-oriented abilities
• Willingness to work flexible hours as necessary
Your role is critical in providing exceptional patient support and assistance with Shoppers Drug Mart.
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📌 Full-Time Patient Care Specialist Role (Mississauga)
🏢 Shoppers Drug Mart Specialty Health Network
📍 Mississauga