About Us:Doggpound MMA is a renowned mixed martial arts (MMA) training facility and organization dedicated to the pursuit of excellence in combat sports. We offer world-class coaching and training programs in various disciplines, providing a supportive and inclusive environment for our members. We are currently seeking a Front Desk Receptionist to be the welcoming face of our facility and provide exceptional customer service to our members and guests.

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Responsibilities:

Front Desk Operations: Be the first point of contact for members and visitors, warmly greeting and assisting them with inquiries, sign-ins, and any requests.

Membership Management: Assist in membership sign-ups, renewals, and inquiries, maintaining accurate membership records.

Phone and Email Communication: Handle incoming calls and emails, providing information and directing inquiries to the appropriate staff members.

Scheduling: Manage class schedules, appointments, and bookings for trainers and classes, ensuring smooth operations.

Payment Processing: Process payments for memberships, classes, merchandise, and other services, maintaining financial accuracy and security.

Facility Maintenance: Assist in maintaining the cleanliness and organization of the front desk area and lobby.

Customer Support: Address member concerns, resolve issues,



and provide exceptional customer service to ensure a positive experience.

Administrative Support: Assist with administrative tasks, including filing, data entry, and assisting other staff members as needed.

Safety and Security: Ensure the security of the facility by monitoring access and maintaining visitor logs.

Promotional Activities: Support marketing and promotional efforts by distributing flyers, promoting events, and engaging with members about upcoming activities.

Schedule

Tuesday, Wednesday, Thursday: 4:30–8:30pm

Potential Fridays: 5:00–8:00pm

Qualifications:

Customer Service: Prior experience in a customer service or receptionist role, with excellent interpersonal and communication skills.

Organization: Solid organizational skills, attention to detail, and the ability to multitask effectively.

Computer Proficiency: Proficient in using computer applications, including MS Office and booking software.

Professionalism: Maintain a professional appearance and demeanor, representing Doggpound MMA in a positive manner.

Team Player: Collaborative attitude and the ability to work effectively with colleagues and instructors.

Passion for MMA: A genuine interest in mixed martial arts or combat sports is a plus but not required.

Job Types: Part-time, Contract

Pay: $18.00 per hour

Work Location: In person

📌 Front Desk Receptionist (Brampton)
🏢 Doggpound MMA
📍 Brampton