BFL - Toronto, ON Toronto, ON M5H3M7, CAN Description We offer more than a job, we offer a career! We support our employees to shape their career by encouraging continuing education and investing in training and development. We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support. We are a agile team where entrepreneurship, innovation and collaboration are at the core of our values. We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs. We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events. We are looking for a Client Service Manager to join our Programs team in our Toronto office! As a Client Service Manager, you will be responsible for delivering a high-quality client experience through effective relationship management, responsive service delivery, and operational coordination. This role acts as the primary day-to-day liaison for clients, ensuring inquiries are handled efficiently while supporting the broader advisory and servicing team. If you are career-minded and looking for a dynamic work environment with a growth mindset,



you will love working among our team! Your Day as a Client Service Manager Client Relationship Management Serve as a key point of contact for the associated stakeholders. Build and maintain strong, trust-based client relationships through proactive communication. Support ongoing client stewardship, including regular check-ins and service reviews. Client Inquiries & Service Delivery Manage and respond to client inquiries in a timely, professional manner. Coordinate with internal teams and external partners to resolve service issues. Ensure clear, concise communication of coverage, processes, and next steps to clients. Policy & Administrative Support Oversee day-to-day servicing activities including documentation, renewals, and policy changes. Maintain accurate client records and ensure compliance with internal processes. Support the delivery of insurance programs and associated service requirements. Marketing & Growth Support Assist with the execution of client communications, presentations, and marketing initiatives. Support proposal development and onboarding of new clients. Identify opportunities to enhance the client experience and deepen relationships. Team Coordination & CSR Oversight Provide direction and support to Client Service Representatives (CSRs) handling daily servicing tasks. Ensure consistency, accuracy, and timeliness across all client deliverables. Act as a central coordinator between producers, CSRs, and specialty teams. Our Ideal Candidate University degree in business or finance or a DEC in Insurance and financial services. RIBO License. 7–10+ years of experience in client service,

📌 Client Service Manager, Programs (Toronto)
🏢 BFL Canada
📍 Toronto