Senior Manager, SAM Remediation & Operations Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The SAM Senior Manager provides strategic and operational leadership for SAM execution, ensuring discovery, remediation, lifecycle management, and operational processes deliver measurable risk reduction and compliance outcomes. In this role, you will: Own and oversee the end‑to‑end SAM remediation and issue‑management delivery model, including discovery‑related issues, data quality remediation, prohibited software management, and operational tracking to closure Ensure effective remediation of discovery, data quality, and compliance risks Maintain a solid enterprise audit and compliance posture Partner with SAM teams, Other IT, Security, and Business stakeholders to drive outcomes Report on operational performance, risk reduction, and continuous improvement Lead remediation, operations, and lifecycle management teams Act as escalation point for audits, operational risks, and stakeholder issues Oversee prohibited software management and remediation outcomes Drive process, tooling, and capability improvements Coaching and developing SAM team members Qualifications 8+ years of progressive experience in Software Asset Management, IT Asset Management, or related technology operations roles Demonstrated leadership experience managing operational, remediation, or compliance‑focused teams in a complex enterprise environment Proven experience leading SAM or other tech remediation activities, including:



Discovery and data quality issue resolution Non compliance technology remediation Audit and risk response support Strong understanding of SAM operating models, with clear separation between: Remediation and operational execution License reconciliation, entitlement management, and request intake (owned by other functions) Hands‑on experience working with enterprise SAM platforms (e.G., ServiceNow SAM Pro or equivalent) to support operational issue tracking and remediation Strong knowledge of IT service management practices, including incident, problem, and task management workflows Ability to partner effectively with IT Operations, CMDB, Security, Procurement, and Business stakeholders Strong analytical, prioritization, and decision‑making skills, with the ability to manage competing operational risks Excellent communication skills, including the ability to provide clear, executive‑level reporting on remediation status, risk, and outcomes What's in it for you? Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias‑free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. Accessibility and Workplace Accommodations – We value the unique skills and experiences each individual brings to the

📌 Senior Manager, Sam Remediation & Operations (Toronto)
🏢 Scotiabank
📍 Toronto