About Us: A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500. How We Work: We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is key to us. Our work is driven by 5 key principles: One team, One mission Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves. Own it We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset. Accountable to our customers We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do. Excellence in execution Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results. Be bold, fail fast, learn faster We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it. These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best. The Role: As the Director / Senior Director of Customer Success,



you will lead and scale our regional Customer Success organization, helping some of the world's largest enterprises realize value from their investment in Nitro while building long‑term strategic partnerships. You’ll be responsible for building and executing the customer success strategy, aligning closely with Sales, Product, Support, and Marketing to improve adoption, retention, and growth. You will be the voice of the customer within Nitro, championing the needs of our customers, and ensuring their success drives business growth. You will also work in close partnership with the Manager of Customer Success for EMEA to ensure a unified, global approach to customer success. Together, you will define and implement best practices that scale across regions and ensure consistency in how we engage, support, and grow our customers worldwide. Success in this role requires balancing strategic thinking with operational excellence. You'll lead a high-performing team, build scalable programs, drive customer outcomes, and expand long‑term partnerships across our enterprise customer base. This role reports to the SVP, Customer Experience. What You’ll Be Doing: Customer Strategy & Outcomes Own customer retention and long‑term customer health across the region. Ensure customers achieve measurable business outcomes through adoption, enablement, and ongoing success planning. Drive high adoption and satisfaction through value‑driven engagement and proactive

📌 Director, Customer Success Namer/Apac (Hybrid) (Toronto)
🏢 Doist
📍 Toronto