Service Advisor – Fleet Maintenance

Balzac, Alberta • Shift: Monday–Friday | 11:00 AM – 8:00 PM

About the Role

We are seeking a motivated Service Advisor to join our fleet maintenance team in the Calgary area. This role is ideal for a local candidate who understands the pace and expectations of a high-volume heavy‑duty shop and enjoys being the key point of contact between drivers, technicians, vendors, and operations.

You will play a critical role in ensuring our fleet stays road‑ready by coordinating repairs, managing road call activity, and maintaining strong vendor relationships.

Key Responsibilities

- Act as the primary liaison between drivers, fleet operations, technicians, and external vendors
- Open, manage, and close repair orders with accuracy and urgency
- Diagnose and translate driver complaints into actionable work orders
- Provide repair estimates, timelines, and approvals
- Coordinate and manage road calls, ensuring timely response and resolution
- Work closely with external vendors and service providers to ensure quality and cost control
- Build and maintain strong, long‑term vendor relationships to support fleet operations




- Prioritize workflow to maximize shop productivity and minimize equipment downtime
- Monitor job progress and communicate updates proactively to all stakeholders
- Ensure all work meets compliance and safety standards
- Support preventive maintenance scheduling and follow‑ups
- Maintain accurate documentation of labor, parts, and repairs
- Reports Directly to the Maintenance Manager

Qualifications

- Minimum 2+ years experience as a Service Advisor, Service Writer, or similar role
- Robust technical knowledge of heavy‑duty trucks and trailers (diesel, air systems, PM programs)
- Experience handling road calls and vendor coordination is required
- Previous experience in fleet or commercial trucking environment strongly preferred
- Strong understanding of vendor management and service accountabilityAbility to work independently in a fast‑paced shop environment
- Excellent communication and customer service skills
- Strong organizational and multitasking abilities
- Proficiency with maintenance software / work order systems
- Familiarity with Alberta CVIP / compliance requirements (asset)

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📌 Fleet Maintenance Service Advisor (Balzac)
🏢 XTL Transport, Logistics, Distribution
📍 Balzac