Provide post-implementation application support, leading optimization and advisory services Own client outcomes, lead health checks and roadmap discussions Translate platform capabilities into business use cases Identify and design repeatable service offerings and improvements Collaborate with internal teams for client value Requirements 7+ years of experience supporting Dynamics 365 Customer Engagement 3+ years of senior-level Power BI experience Microsoft Certifications: required two of the following: Power Platform Fundamentals / Exam PL-900, Power Platform Functional Consultant Associate / Exam PL-200, Dynamics 365 Customer Service Functional Consultant Associate / Exam MB-230, Dynamics 365 Customer Experience Analyst Associate / Exam MB-280 Working knowledge of Dataverse, solution management, and Microsoft cloud environments Proficiency with Microsoft Windows, Microsoft 365, and Teams Core Competencies Demonstrates extensive experience in providing application support for Dynamics 365 Customer Engagement and senior-level expertise in Power BI.
Capable of translating platform capabilities into actionable business use cases while leading client outcomes and optimizing service offerings. Highest-signal resume keywords Dynamics 365 Customer Engagement Support Power BI Expertise Microsoft Certifications Dataverse Knowledge Microsoft Cloud Environments ATS Optimization Keywords Hard Skills Application Support Optimization Services Business Use Case Development Service Offering Design Solution Management Soft Skills Client Outcome Ownership Collaboration Certifications & Qualifications Power Platform Fundamentals Power Platform Functional Consultant Associate Dynamics 365 Customer Service Functional Consultant Associate Dynamics 365 Customer Experience Analyst Associate Industry Keywords Post-Implementation Support Health Checks Roadmap Discussions Tools & Technologies Microsoft Windows Microsoft 365 Microsoft Teams #J-18808-Ljbffr