- Lead and supervise the daily operations of the Front Desk.
- Welcome guests warmly and ensure an exceptional guest experience from arrival to departure.
- Handle guest concerns and resolve complaints professionally and efficiently.
- Support, coach, mentor, and train Front Desk team members.
- Prepare staff schedules and approve payroll.
- Maintain inventory for Front Desk supplies.
- Process invoicing and reconcile credit card transactions.
- Reconcile travel agency commissions and group payments.
- Coordinate with housekeeping on guests needs, early departures
- Coordinate group arrivals and departures with the Sales Manager.
- Implement and improve Front Desk procedures and operational standards.
- Conduct preventive maintenance inspections and coordinate follow-up with the appropriate departments.
- Organize and monitor preventive pest control measures.
- Perform weekly guest room inspections to ensure quality standards are maintained.
- Document employee performance and administer progressive discipline when required.
- Review and approve Night Audit reports, investigating any discrepancies.
- Monitor revenue management practices and identify opportunities to improve performance.




- Communicate operational issues and recommendations to the General Manager.
- Participate in an on-call rotation, including evenings and weekends.

Qualifications
- Minimum 5 years of hotel supervisory or management experience.
- Previous hotel experience is required.
- Knowledge of hotel revenue management principles.
- Experience with Opera Cloud is considered a strong asset.
- Bilingual in English and French (required).
- Excellent leadership, coaching, and team development skills.
- Strong problem-solving and critical thinking abilities.
- Exceptional communication and customer service skills, including professional telephone etiquette.
- Ability to multitask and perform well under pressure.
- Solid attention to detail and organizational skills.
- Ability to respond effectively to emergency and challenging guest situations.
- Positive attitude and commitment to delivering outstanding guest service.

Education
- College Diploma in Hospitality Preferred

Pay: From $63,000.00 per year

Benefits

- Company events
- Dental care
- Flexible schedule
- Life insurance
- On-site parking
- Vision care

Work Location: In person

📌 Guest Service Manager (Nepean)
🏢 Ramada Ottawa Hotel
📍 Nepean