Part-Time Remote Guest Services Specialist

Location: Remote (supporting White Rainbow Hotels)

Reports To: Strus and Associates Inc.

Position Overview

White Rainbow is seeking a highly organized, customer-focused Guest Services Specialist to support the guest experience across our family of hotels.

This role is ideal for someone who is tech-savvy, enjoys helping people, and thrives in a fast-paced environment. You will communicate with guests before, during, and after their stay while managing reservations, guest requests, and multiple software platforms to ensure every guest receives exceptional service.

Success in this role requires someone who can confidently navigate multiple apps and booking systems, communicate clearly, solve problems independently, and remain calm under pressure during busy seasons.

Responsibilities

● Serve as the primary point of contact for guests via phone, text, email, and online messaging platforms.

● Respond promptly and professionally to guest questions, requests, and concerns.

● Manage reservations, booking changes, payments, and guest information using hotel software and online platforms.

● Coordinate guest communications before arrival, during, and after each stay.

● Monitor guest reviews and assist with professional responses when required.

● Maintain accurate records of guest interactions and follow up on outstanding requests.

● Process guest payments and refunds.

● Work closely with the General Manager to identify opportunities to improve the guest experience.

● Learn and confidently use multiple booking,



communication, and property management systems.

● Assist with administrative duties and other tasks as required.

Qualifications The ideal candidate will:

● Have excellent written and verbal communication skills.

● Be highly proficient with computers and comfortable learning new software quickly.

● Be confident using multiple applications and switching between tasks throughout the day.

● Have exceptional organizational and time-management skills.

● Be able to multitask effectively while maintaining accuracy and attention to detail.

● Remain calm, professional, and solution-focused in a fast-paced environment, especially during peak season.

● Enjoy providing exceptional customer service and creating memorable guest experiences.

● Be able to work independently while contributing to a collaborative team.

● Have a reliable high-speed internet connection and a dedicated, qualified workspace suitable for handling guest communications.

● Have previous experience in hospitality, customer service, administration, or a related field

(preferred but not required).

Schedule

● Approximately 20 hours per week

● Scheduled between Thursday – Monday

● Typical shifts are 8:00 a.m.– 12:00 p.m.

● Additional hours may be available during peak season or to provide vacation coverage.

Compensation

● Part-time position

● US$22,000 per year (approximately C$30,000–31,000 annually, depending on exchange rates)

Pay: From $28.00 per hour

Work Location: Remote

📌 Guest Services Specialist (Collingwood)
🏢 Strus u0026 Associates Inc. for White Rainbow Hotels
📍 Collingwood