As the largest jewellery brand in the world, we give a voice to millions of people’s love every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora you can craft far more than just an incredible career.

About The Team

The Store Manager will be the ultimate Pandora Fan. The role immerses you in our brand, culture, and product, and gives you immense pride in delivering exceptional customer experiences. You will spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.

Note: This job will require the completion of an assessment that will be emailed to you upon submission of your application.

Our Store Managers Shine When They

- Embrace the store culture filled with passion for our brand, shining as extraordinary brand ambassadors.
- Dare to exceed individual and store sales goals by building genuine connections with our fans.
- Seize opportunities to surpass commercial targets and key performance indicators, setting new records and achieving remarkable success.
- Create unforgettable shopping moments that exceed expectations through excellent product knowledge and brand loyalty.
- Coach and inspire the sales team, fostering accountability for individual and store performance, providing real‑time feedback to empower the team in achieving KPI goals.
- Build loyal fans by authentically engaging and fostering lasting connections beyond transactions.




- Expand your network and attract top talent for Pandora, including Assistant Store Managers, Sales Associates, and Sales Leads.
- Partner with the Divisional Sales Manager and Human Resource team to identify and resolve performance issues and policy violations.
- Apply your expertise across talent, brand, operations, and fan experience, ensuring timely implementation of visual merchandising directives, efficient operational processes, and continuous talent development.
- Perform all other duties as assigned.

Craft Your Career With Us If You Have

- At least 3–5 years of experience as a Store Manager in a high‑performance selling environment.
- Strong written and verbal communication, demonstrating care in every interaction.
- Charm and captivate an audience, connecting with people at all organizational levels.
- Excellent business acumen and analytical thinking that delivers positive results.
- Proven success as a talent magnet, recruiting, retaining, and developing exceptional teams, with experience in succession planning and internal mobility.
- Knowledge of general computer software (Microsoft Office 365 Suite) and retail point‑of‑sale systems.
- Minimum age 18, with proof of identity and eligibility to work.
- Flexibility to work nights, weekends, and holidays; able to stand for extended periods and lift 50+ pounds.

Our Benefits

- Competitive compensation package including base and bonuses.
- Comprehensive advantages such as Medical, Dental, Vision, Short‑Term and Long‑Term Disability, Basic Life and AD&D;, anniversary gift cards, and product discounts.
- Learning and development opportunities including LinkedIn Learning and tuition reimbursement.
- Paid Time Off package including Vacation, Personal, Sick, Birthday, Celebration days, and Paid Holidays.

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📌 Store Manager-Hillcrest Mall (Richmond Hill)
🏢 Pandora
📍 Richmond Hill