Elevate customer interactions as a Pega Developer focused on the Canadian Contact Center at Scotiabank, available in Scarborough or Toronto. Collaborate with leadership to improve user experiences.
This position on the Intake team allows you to lead technical design and implementation while mentoring developers under your guidance. With a robust foundation in Pega integration, customer service engagements, and regulatory compliance, you will ensure that Scotiabank remains at the forefront of customer experience initiatives.
Key Responsibilities:
• Design and implement changes to the Canadian Contact Center
• Collaborate across teams to enhance platform functionalities
• Define coding standards and ensure adherence to best practices




• Mentor and guide fellow developers in the culture of innovation
• Maintain documentation for operational excellence and risk management
Requirements:
• 5+ years experience in Pega integration and UI roles
• Bachelor’s degree in a related field required
• Pega CSSA certification mandatory
• Banking experience in credit card processing preferred
• Familiarity with REST APIs and orchestration principles
Harness your expertise with Pega to drive enhancements in customer satisfaction and experience at Scotiabank.
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📌 Pega Developer for Contact Center (Toronto)
🏢 Scotiabank
📍 Toronto