Join TELUS Digital as a Senior Manager of Client Strategy in Vancouver, BC, focusing on delivering cutting-edge strategies that enhance customer journeys and contact center efficiencies.In this pivotal role at TELUS Digital, the Senior Manager will oversee high-stakes client strategies and commercial propositions. The candidate will utilize their significant experience in digital product management and consulting to craft narratives that resonate with C-level executives.
You’ll drive engagement initiatives that capitalize on AI-driven insights and user research.Key Responsibilities:- Curate and present compelling client investment narratives- Shape pipeline opportunities with tailored messaging- Conduct impactful strategic workshops for stakeholders- Relate user pain points to tailored digital solutions- Collaborate with teams for enhanced proposal effectivenessRequirements:- 7+ years in digital strategy or technology environments- Proven success in contact center customer experience- Strong ability to communicate effectively with senior leaders- Knowledge of user-centered design and research methodologies- Experience with AI tools and fostering technological curiosityElevate TELUS Digital’s client strategies by leveraging insights and effective engagements in this critical managerial role.#J-18808-Ljbffr