Company Description

Perched on the cliffs of Charlevoix overlooking the St. Lawrence River, Fairmont Le Manoir Richelieu is one of Quebec’s great historic hotels. It has welcomed guests for over a century, blending river, forest, and timeless architecture. A full-service resort recognized by the Michelin Guide and certified Green Key, it offers golf, casino, outdoor activities, relaxation, and gastronomy.

What The Property Offers

- Discounted rates and benefits to travel worldwide within Accor hotels (more than 5,700 hotels)
- Competitive insurance plan paid by the employer
- Retirement plan with employer contributions
- Employee Assistance Program (EAP) offered free of charge, including:
- Mental health support
- Legal and financial advice
- Health and nutrition services
- Career and professional guidance
- Life transition support

- Free parking at the hotel
- Dry cleaning service provided
- Free meals in the cafeteria (taxable benefit)
- Access to the hotel’s fitness facilities at no cost
- Opportunity to involve in various committees and philanthropic initiatives
- Rich corporate culture with:

- Strong values, cooperative respectful environment
- Regular employee recognition through monthly and annual events
- Commitment to equity, diversity, and inclusion, with dedicated committees
- Social and environmental initiatives to positively impact communities

Reporting to the General Manager, responsibilities include:
- Provide executive leadership and strategic planning for all hotel departments to support service culture, optimize guest experience and operational performance.
- Consistently offer professional, warm, engaging service embodying the establishment’s values.
- Support the General Manager, acting on their behalf in absence.
- Oversee all hotel operations (food & beverage, rooms, security, engineering, golf, activities, wellness center, project management) ensuring efficiency and consistency.
- Monitor,



analyze and control costs while optimizing operational efficiency and compliance.
- Develop and implement operational strategies for hotel restaurants to enhance service quality and guest satisfaction.
- Lead initiatives to obtain and maintain Michelin Key and Green Key distinctions.
- Lead and engage teams to create a solution‑oriented, collaborative, motivating environment.
- Guide departments to achieve financial and operational objectives through a positive culture, clear expectations, effective policies.
- Participate in preparation, presentation, and execution of annual operating budget, marketing and sales plan, and capital budget.
- Ensure continuous updating and implementation of emergency preparedness plan.
- Approve contracts, purchase orders, and expense authorizations in collaboration with Regional Director of Finance.
- Participate in recruitment for leadership positions within operational departments.
- Follow departmental policies, procedures, and service standards.
- Work closely with teams to exceed performance objectives, including:
- Guest Engagement: VOG / RPS
- Employee Engagement: EES

- Perform any other related tasks as required.

Qualifications

- Previous senior leadership experience in a comparable hotel group.
- Strong expertise in hotel operations with deep understanding of operational, financial, and human challenges.
- University or college degree in a related field preferred.
- Proven ability to thrive in a fast‑paced environment while maintaining high standards of professionalism and quality.
- Strong alignment with luxury hospitality standards and attention to detail.
- Ability to work effectively within multidisciplinary teams.
- Strong customer focus, always calm, courteous, guest‑oriented.

Additional Information: We are an inclusive company committed to attracting, recruiting, and promoting diverse talent.

Our Diversity & Inclusion Commitment

Join us for a rewarding career at Fairmont Le Manoir Richelieu where every day brings new opportunities and your well-being is a top priority.

📌 Hotel Manager (M/F/D) (La Malbaie)
🏢 Fairmont Hotels u0026 Resorts
📍 La Malbaie