Elevate guest experiences as a Service Leader in Housekeeping at Shangri-La Toronto. Lead a team to maintain exceptional cleanliness and showcase the highest standards of hospitality. As a Service Leader, you will support the Rooms Division Manager in overseeing daily operations of the Housekeeping department.

This role requires strong leadership qualities and a focus on service excellence, guiding Room Attendants and ensuring adherence to policies and procedures. Your pivotal role impacts guest satisfaction and the overall ambiance of our luxurious hotel. Key Responsibilities:

- Supervise Room Attendants and Housekeeping staff
- Conduct quality inspections of guest rooms and public areas
- Maintain payroll records for department submissions
- Ensure compliance with hotel policies and safety standards
- Foster effective communication among departments Requirements:
- Minimum 2 years in luxury hotel environments
- Degree in Hospitality Management preferred
- Bilingual proficiency in English required
- Robust organizational and leadership skills
- Ability to work flexible shifts, including holidays Drive service excellence and operational efficiency at Shangri-La Toronto, inspiring your team and delighting our guests.

📌 Housekeeping Service Leader at Shangri-La (Toronto)
🏢 Shangri-La Hotels
📍 Toronto