Grainger Canada is seeking a Manager, Customer Experience to lead a team of about 15 Customer Service professionals. You will coach, drive performance, ensure compliance and implement process improvements across the center.
The role requires solid communication, problem solving, and the ability to work extended hours, including weekends, while collaborating with cross functional partners to deliver an outstanding customer experience.
📌 Hybrid Customer Experience Manager - Lead CX Team (Quebec City)
🏢 Grainger
📍 Quebec City
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