Exciting chance for an IBMS Techno-Functional Analyst with Tech Talent International in Toronto. This contract role involves providing expert support for Operative BMS systems in a hybrid environment. As a Techno-Functional Analyst, you will support L1/L2/L3 for IBMS while troubleshooting issues within scheduling, ad sales, traffic, and billing modules.

This role requires hands-on SQL skills along with experience in a helpdesk environment. Collaborate closely with sales, finance, and technical teams to ensure smooth operations and resolve queries efficiently. Key Responsibilities:

- Provide L1/L2/L3 support in a helpdesk environment
- Troubleshoot scheduling, ad sales, traffic, and billing issues
- Handle incidents and service requests via ticketing tools
- Perform database troubleshooting and data validation
- Conduct root cause analysis and ensure SLA adherence Requirements:
- Strong experience with Operative IBMS BMS system
- Proficient in SQL and database troubleshooting
- Familiarity with ServiceNow, JIRA, or similar tools
- Excellent analytical and problem-solving skills
- Knowledge of EUC infrastructure and reporting tools Bring your expertise in IBMS and problem-solving to enhance operational efficiency in Toronto.

📌 IBMS Techno-Functional Analyst Toronto
🏢 Tech Talent International
📍 Toronto