Join N-able as an Intermediate IT Support Analyst and provide daily IT support to enhance productivity across the team. Partner with senior leadership and utilize cloud technologies for user management. This role is a fixed-term contract until January 2027, focusing on effective service request management in an ITIL-based environment. You’ll employ excellent communication skills and adapt swiftly to technological changes, ensuring a smooth operational workflow. Key Responsibilities:

- Provide day-to-day I.T. support for N-able employees
- Serve as the primary contact for senior leadership
- Manage user identities and endpoints via cloud technologies
- Assist with incident and service requests management
- Perform other duties as assigned by management Requirements:
- 1-3 years supporting Windows and MacOS endpoints
- 1-3 years with Office 365 and Atlassian tools
- 1-3 years in IT Asset Lifecycle Management
- 1-3 years in ITIL-based Service Management
- Solid interpersonal, organization, and time management skills Enhance your career in IT support by joining N-able's energetic workforce committed to cyber resilience.

📌 Intermediate IT Support Analyst at N-able (Ottawa)
🏢 N-able Technologies
📍 Ottawa