Capilano University in North Vancouver is seeking a Service Desk Analyst to provide Tier 1 technical support and exceptional customer service across campus IT systems. Reporting to the Manager, DTS Service Desk, you will diagnose incidents, prioritize requests, and coordinate with Tier 2 as needed, while contributing to knowledge management and incident response procedures.
Join a cooperative team responsible for access management, asset tracking, and ITSM processes aligned with ITIL
📌 IT Service Desk Analyst: Tier 1 Support (North Vancouver)
🏢 Capilano University
📍 North Vancouver
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