Few people in their life will be able to be a part of something like this, where if we are successful, the technologies we develop will solve some of the world’s most challenging problems, and literally change the world. As an IT Application Specialist at Xanadu, you’ll play a key role integrating and administering applications, supporting IT operations and front-line technical support across the organization. You'll be involved in day-to-day troubleshooting, setting up new equipment, managing user access, and helping ensure smooth IT operations.

Administer and integrate the company's core SaaS and collaboration platforms — identity, communication, documentation, and project-tracking tools.

Integrate

NetSuite (ERP) with other business applications — building and maintaining data flows between NetSuite and systems such as identity/SSO, procurement, expense, HR, and reporting tools using NetSuite's REST/SuiteTalk APIs, SuiteScript, and webhooks. automate repetitive workflows with light scripting (Python/Bash). Support single sign-on and directory-driven access (SAML/OIDC, SCIM), aligned to least-privilege. Support specialized scientific and engineering applications used across the company, partnering with the teams that depend on them.

Provide hands‑on support across our full endpoint fleet: macOS, Linux, and Windows — setup, configuration, troubleshooting, updates, and break/fix.

Handle hardware and peripheral support: laptops, displays, docks, conferencing/AV, printers. Run device provisioning for onboarding and offboarding — imaging, enrollment, account setup, and clean device recovery. Be a first point of contact in our support channel,



triaging and resolving day-to-day requests and owning each ticket end‑to‑end rather than handing it off.

Deliver end‑to‑end IT operations and support, including endpoint management, user lifecycle administration, hardware/software deployment, application support, troubleshooting, documentation, inventory management, and day‑to‑day technical assistance across the organization. Diploma and/or Bachelors Degree in Computer Science, Information Systems or Computer Engineering or equivalent experience. 5-10 years of experience in a related IT position. Hands‑on support experience across all three OS flavors we run: macOS, Linux, and Windows.

Practical scripting ability (Python and/or Bash) and comfort working with REST APIs to connect or automate systems.

Solid grasp of identity and access fundamentals: A genuine service mindset and end‑to‑end ownership. Familiarity with basic networking and cybersecurity concepts and best practices.

Experience working in an agile delivery workplace. Willingness to be part of on‑call rotation and weekend IT related activities. AWS IAM/identity). They are fundamental and lay the foundation for culture at Xanadu.

We are committed to building an inclusive, safe, and equitable culture and fostering an environment where our employees feel included, valued, and heard. We are committed to meeting the needs of all individuals and support a barrier‑free workplace. ai. Please be advised that we may use artificial intelligence (AI) tools to assist in the screening and assessment of applicants for this position.

These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us. #

📌 IT Specialist I- TECHNOLOGY SPECIALIST (Toronto)
🏢 Xanadu
📍 Toronto