Join SIMNET as an IT Support Analyst, where your troubleshooting skills in Microsoft 365 and networking will shine. This full-time onsite role focuses on providing quality tech support and enhancing user experience. SIMNET is seeking a detail-oriented IT Support Analyst responsible for managing support tickets and conducting troubleshooting for various IT issues.
You will be the first point of contact for clients, using your knowledgebase and experience to resolve tickets efficiently. This role includes light project work while ensuring adherence to policies and compliance during all tasks, fostering a supportive learning workplace within the team. Key Responsibilities:
- Handle all incoming support tickets via multiple channels
- Perform initial triage for IT incidents
- Document and escalate issues as required
- Assist users with basic IT guidance
- Monitor ticket queues and system alerts Requirements:
- Knowledge of Microsoft 365 and Active Directory
- Basic networking and VoIP troubleshooting skills
- Experience with ticketing systems like Zoho Desk
- Familiarity with documentation platforms
- Strong organizational skills for ticket management Utilize your skills in IT support to make a significant impact at SIMNET.
📌 IT Support Analyst Role at SIMNET (Whitby)
🏢 SIMNET
📍 Whitby