Position DescriptionAs a Customer Training Professional - Traveling Rep you will be traveling to our customers to assist them in making a smooth conversion to the Reynolds and Reynolds system. You will be tasked with providing in-person, in office training and customer support throughout the process. Extensive travel is involved when you are not working from a home office (equipment supplied by Reynolds).Primary ResponsibilitiesVirtual weeks (at home office) (15-25% of the time)Prepare for upcoming installations utilizing company equipment (15-30%)Communicate with internal groupsAssist with remote training or additional services as neededAdministrative duties like submitting reports, and sending weekly updatesTravel to dealership sites individually and with a team (75-85% of the time)Meet with dealership management to understand their business needsConfigure solutions and training based on business needsProvide training and support of software to customer personnelTroubleshoot customer issues, diagnose, resolve, and/or Escalate problemsMonitor individual work load and prioritize responsibilitiesTrain/share knowledge with team membersUse of time for learning, growth and developmentWorking ConditionsDriving company vehicles on a daily basis, and occasional airfare travel - sitting on average 1-4 hoursPresenting. which requires the ability to stand, sit, and use a pointerOn-site visits require frequent standing up to 8 hours a day assisting the customer; bending and squatting to connect equipment; climbing customerstairs; lifting arms to reach servers or other office area shelvingPacking,



lifting and carrying personal luggage up to 50 lbs (discretionary) 15 minutes-1 hour a dayRequire to look at a computer screen for up to 8 hours a day with the possibility of typing up to 6 hours a dayTrainingTraining includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions “in action” by visiting car dealerships that already utilize our solutions on a daily basis.RequirementsAbility to travel 80% of the timeAbility to travel to the United States for training when deemed appropriateOutgoing, friendly personalityStrong written and verbal communication skillsAbility to problem solve and train customers on software productsCollege diploma or University degree requiredExceptional communication and organizational skillsBenefitsWe strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:Medical, dental, vision, and life insurancePension plan (100% company match up to 6%)Company car for business and personal useWorking remotely with a laptop, and other provided home office equipmentProfessional development and trainingPromotion from withinPaid vacation and sick daysReferral bonusesReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.#J-18808-Ljbffr

📌 Customer Training Professional - Traveling Rep (Winnipeg)
🏢 Reynolds and Reynolds
📍 Winnipeg