Line of Business: Operational Non-Financial Risk

Contract Duration: 6 months

Extension / FTE Potential: yes

Work Arrangement

- Location: Toronto
- Work Model: Hybrid (3 days onsite; flexibility provided)

Key Responsibilities

Change Management & Execution

- Support end-to-end change management activities from initiation through implementation and sustainment.
- Apply change management methodologies and general management practices across initiatives of varying size and complexity.
- Analyze the scope and impact of change across people, processes, technology, financials, and risk dimensions.
- Monitor change adoption and effectiveness, addressing issues as they arise.

Stakeholder Engagement & Advisory

- Act as a trusted advisor to assigned business groups.
- Engage leaders and stakeholders to build understanding, alignment, and commitment to change initiatives.
- Collaborate with internal and external partners to ensure consistent messaging and alignment.
- Identify resistance and develop mitigation plans through targeted communications and training.

Analysis & Problem Solving

- Break down complex business problems and analyze data to provide insights and recommendations.
- Identify emerging issues and trends to support informed decision-making.




- Exercise sound judgment to diagnose and resolve non-routine issues within established guidelines.

Communication & Enablement

- Develop and execute change communications plans, including audience analysis, key messaging, channel selection, and timing.
- Provide guidance to business partners on change implementation strategies tailored to the complexity of the change environment.

Qualifications

- 1–2 years of relevant experience in change management
- Ability to lead meetings and facilitate discussions
- Experience using Microsoft Office Suite
- Knowledge of business analysis and project delivery practices across the project lifecycle
- Exposure to or knowledge of risk management concepts
- Prior experience within a financial institution (Top 5 bank preferred)
- Solid foundational knowledge gained through post-secondary education and relevant business experience

Core Skills

- Collaboration and teamwork
- Analytical thinking and problem-solving
- Influencing and negotiation skills

Education

- Post-secondary degree

Interview Process

- One interview with the Hiring Manager and Lead
- 45-minute virtual interview via Microsoft Teams
- Situational and behavioral-based questions

📌 Junior Change Coordinator (Toronto)
🏢 Swoon
📍 Toronto