Unlock your potential as a Technical Support Specialist with Fortinet, focusing on endpoint security troubleshooting in Burnaby. Provide excellent customer service and technical assistance.
In this crucial role, you will manage escalations and offer technical help for Fortinet’s customers. This opportunity allows you to consult technical documentation, reproduce customer environments, and evolve into a subject matter expert in our security products. Engage with customers effectively to resolve their concerns.
Key Responsibilities:
• Troubleshoot Fortinet's Endpoint Detection and Response solutions
• Manage communication of complex issues until resolution
• Analyze data and recommend corrective actions




• Train customers on cybersecurity product usage
• Stay abreast of current trends in endpoint security
Requirements:
• 5+ years in technical support or system administration
• Solid foundation in networking protocols and OS
• Familiarity with security frameworks like MITRE ATT&CK;
• Prior call center experience is an advantage
• Effective verbal and written communication skills
Capitalize on your technical troubleshooting skills to support Fortinet’s mission in cybersecurity.
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📌 Fortinet Endpoint Security Support Specialist (Burnaby)
🏢 Zoomcar
📍 Burnaby